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<br />. Online Reporting <br />. Online Claims Management <br />. Claim History <br />. Claim Status <br /> <br />3.6 DEDICATED ACCOUNT REPRESENTATIVE <br /> <br />The City prefers and will give strong consideration to proposals offering a dedicated account <br />representative and a secondary account representative as a back-up who shall be the signal point <br />of contact for any account issue including claims management, billing and etc. <br /> <br />END OF SECTON <br /> <br />PAGE 15 OF 24 <br />BID No. 11-08-01 <br />