Laserfiche WebLink
Radio City of Sunny Isles Beach <br />RFP# 11 -12 -01 <br />7 Satellite Fleet Wide Remote Management System = <br />1 t �� l s, Inc. January 4, 2012 <br />Training <br />RSI Training Methodology <br />RSI will provide live training sessions on the entire AVL system sufficient to ensure complete <br />understanding and operations proficiency by the desired client staff and administrative personnel. <br />The client will receive training to be provided to the entire staff exposed to the system, with an <br />intensive "train- the - trainer" approach for selected personnel in order to maximize long -term <br />worker productivity. The training sessions shall be held at locations specified by the client for <br />administrative, driver, dispatch, executive, maintenance, and all other relevant parties. All <br />materials and manuals will be provided in both printed and electronic format. <br />Training Program Overview <br />RSI and the other team members will work with the customer's team to define the required <br />courses and a reasonable number of attendees /course duration during the implementation phase <br />of the project. <br />Train-The-Trainer Training <br />• On -Site <br />• Hands -On <br />• Users & Administration <br />Project Book <br />& Solution Documentation <br />• User Guide <br />• System Admin Guide <br />• Production Architecture Spec, <br />Daily <br />System Health Check <br />& Prelim. Validation <br />1_42,_ <br />• Training Matenals ,W �¢ <br />• Project Activities Log -F <br />Ala Uhl <br />r <br />Mondily Report <br />Radio Satellite Integrators, Inc. <br />CONFIDENTIAL <br />45 <br />Help Desk Support <br />Multi -Level <br />8x5; 12x5; 24x7 <br />Field Support) <br />Critical Trouble <br />Shooting <br />