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City of Sunny Isles Beach ;. <br />RFP# 11 -12 -01 % <br />7 Fleet Wide Remote Management System <br />January 4, 2012 <br />Training Program <br />The RSI AVL Training Program is designed to indoctrinate all employees in the use of the RSI <br />AVL System. <br />All training will be specific, where appropriate, to the RSI AVL system, and will include <br />practical user instruction, hands -on sessions using RSI AVL specific equipment and data, and <br />vendor observation of live operations following system startup. The training sessions will be <br />presented over the course of the project, and will enable customer personnel to assume the <br />responsibility of the system upon Substantial Completion. <br />In concert with the customer Project Manager, RSI will develop and conduct a one -time <br />operational overview of the entire RSI AVL operating system, which will provide Management <br />with a practical, working knowledge of the RSI AVL system and its operational, customer, and <br />functional capabilities. <br />The development of the Training and Orientation Program and the scheduling of the actual <br />training sessions will take into consideration customer staff availability due to shift assignments <br />and logistics. RSI AVL will coordinate with the customer Project Manager to ensure that <br />personnel are available when the Training Programs are to be conducted. Furthermore, it is <br />assumed that all attendees will be familiar with the basic concepts of the Windows Operating <br />System, knowledge that is essential in order to be able to take full advantage of the courses <br />offered. A workable understanding of Windows will be a pre- requisite for all attendees. <br />Advanced Training <br />During the installation and testing process there will be a need for certain customer personnel <br />(drivers, dispatchers and supervisors) to become familiar with some of the fundamental aspects <br />of the system so they can participate in the testing process and in the evaluation of the software <br />and system's performance. For this reason, a number of courses will be provided in advance of <br />the Regular Training program. The content of the courses will focus on familiarizing select RSI <br />AVL staff with the basic functionality and operational features of the system, together with <br />`hands -on' training in the use of the hardware to the extent necessary to support the initial <br />Testing. RSI will provide Advance Training as necessary to support initial testing and <br />integration. <br />The customer's Project Manager will designate the specific individuals who will participate in <br />this training when RSI indicates it is time to begin the Advance Training Course. <br />RSI will supply the specified manuals and documentation in both hard and soft copy. <br />Radio Satellite Integrators, Inc. <br />CONFIDENTIAL <br />46 <br />