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© InterFleet Hardware Warranty RFP No. 11 -12 -01 City of Sunny Isles Reach All new hardware comes with a 1 Year warranty. Extended warranties are available. As a first tier of support, InterFleet® trains its customer to diagnose basic problems with the systems such as cut or frayed power or antenna cables. If a problem cannot be diagnosed with basic troubleshooting, InterFleet Inc. has a 24 x 7 x 365 call center with a toll free number for issues. Technical Support InterFleet Inc. has a 24 x 7 x 365 Technical Support Help Desk which also manages 24 hour e- mail support. The system is managed by a HEAT° Service & Support Application which allows all issues to be identified and promptly responded to, ensuring minimal service interruption. All incoming calls are evaluated based on system component (i.e. AVL Device, Software, Communications, Mapping, Reporting), and forwarded to the appropriate support resource. If issues are in need of escalation, calls are forwarded to the appropriate manager instantly. The HEAT° System provides InterFleet Inc. with incident and inquiry tracking, case management, and ticketing system for unmatched automation. Follow -up is 100% due to detailed records of every call. Furthermore, The Customer will be assigned an Account Manager to assist in all stages of the project as well as act as its primary contact after implementation to ensure communication between InterFleet Inc. and the Customer for orders, repairs & maintenance of hardware, etc. In addition, any pertinent system wide announcements regarding InterFleet that might or might not affect The Customer are also displayed on the Announcements section within the Reports Module, also identifying the Technical Support Toll Free number, for any end -users to call. is document contains information that is proprietary to InterFleet Inc. Use or disclosure of any material contained herein without the consent of InterFleet Inc. is strictly prohibited.