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• All positions have an internal UPS unit to prevent system down time from power outages. • All equipment uses industry standard and approved lightning suppression and NEC grounding techniques to minimize damage from lightning and power surges. • All equipment on the system will be monitored by a network monitoring system (NMS) installed in the main head-end at the municipal services complex. This will allow for instant notifications of equipment malfunction or failure. Project management methodology and quality assurance approach Aware Digital is committed to its customer's project success and as part of its standard process always assigns a dedicated project manager to each project. The project manager will coordinate all scheduling, planning, updates and other items with the customer. The PM will be the liaison between the installation team, support team and the customer. It is important to the process that the customer be informed at all steps during the project. Once a phase is completed, the project manager will perform a quality assurance walk through with the installation team and make sure that everything has been completely properly. Upon completion of these steps, the customer and project manager will be able to review the system and be able to confirm that the work is of satisfactory quality and all nodes are working as required. Upon acceptance the customer can sign off on the phase. Support Aware Digital is dedicating to supporting all of its customers on a 24/7/365 basis. Aware Digital maintains full time certified staff and equipment to respond quickly to all support situations. This includes having bucket trucks, spare equipment and around the clock and on-call staff. Aware Digital prides itself on its level of dedication to support and continues to support customers both locally and all over the world. Training The manufacturer of this system has various certification levels which are highly recommended that the Administrator and those working with the system on a day-to-day basis attain. In addition Aware Digital will provide at no additional cost operator level training, which is a 16 hour class as need for a total of 50 hours annually as part of its service to the city. Additional training will be available under a service and maintenance plan and can be purchased at bulk rates or on an as-needed basis. (pf Aware Digital Inc. Request for Proposal No. 12-09-01 Page 22 of 29