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APPROACH/ METHODOLOGY Proposer's approach methodology to providing the services requested in <br /> this solicitation + Suitability of the methodologies and approaches used in achieving tasks + Overall <br /> organization to completing the project 4 Ability to meet desired timelines and deadlines <br /> APPROACH/ METHODOLOGY Proposer's approach methodology to providing the services requested <br /> in this solicitation: <br /> CTS has experience providing ruggedized kiosks for a variety of applications. Our solution for Sunny Isles <br /> does not cut corners in that regard. While we are providing a minimalistic kiosk with few components, <br /> we know it will exceed your expectations for quality.We also provide over-the-top customer service and <br /> full life cycle support through: <br /> o Pre-sales support <br /> o Full logistics team <br /> o Strategic account management <br /> o Helpdesk and warranty support <br /> Suitability of the methodologies and approaches used in achieving tasks &Overall organization to <br /> completing the project: <br /> STAGE KEY PROCESS PERSONNEL <br /> ® Functional Requirements <br /> 0 Project Plan Pre sales Engineer <br /> Risk Assessment/Plan Project Manager <br /> Plan Communication Plan Account Manager <br /> Escalation Procedures Principal Engineer <br /> Action Logs <br /> - - Solution Architecture <br /> System Diagrams Pre-sales Engineer <br /> Development Plan" Project Manager. <br /> Design Workaround Plans Principal Engineer <br /> Acceptance Test Plan <br /> ® Scheduling of Deployment Project Manager <br /> Integration Principal Engineer <br /> Integrate Deployment Testing Deployment Team <br /> Punch List <br /> • <br /> Training Project Manager" <br /> Documentation Prinicipal Engineer <br /> Operate Post-installation_Support; Deployment Team <br /> ® Managed Services Transistion <br /> Incident/Problem Response and Management Service Manager <br /> Performance Analysis and Reporting Account Manager <br /> Optimize Change/Release Management First Call Response Center <br />