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CITY OF SUNNY ISLES BEACH 18070 Collins Avenue Sunny Isles Beach, Florida 33160 c`So""''�J<ff 305.947.0606 www.sibil.net :©`-e fTh w+ Sf • ciOt' S4, O Cjr),Or Su:" � responsible for installation, calibration, and testing the Kiosks and ensuring proper functionality prior to general public use. The selected Proposer must perform all implementation/installation services in selected location(s). All implementation services shall be coordinated through the authorized City's IT project manager. 3.7 SOFTWARE MAINTENANCE AND SUPPORT SERVICES The selected Proposer shall provide all software maintenance support services for the Kiosks, throughout the term of the contract, including any optional renewal periods. At a minimum, maintenance services shall include updates and upgrades to the Kiosk. Maintenance Services on the software shall include corrections of any substantial defects, fixes of any minor bugs, and fixes due to any conflicts with mandatory operating system security patches as well as upgrades to new version releases. All environments, production and non-production, including testing and staging shall also be covered under Maintenance Services. Maintenance Services must be provided via Remote Services using virtual private network (VPN) access or in person. 3.8 TECHNICAL SUPPORT SERVICES The selected Proposer shall be responsible for providing on-site and on-call technical support services to ensure optimal performance of the proposed kiosks, including all hardware and software components. This should include remote diagnostic tools to detect and correct application errors in the software component. All alerts or error notifications shall be sent to the City's IT Helpdesk. 3.9 WARRANTY A. Type of Warranty Coverage Required In addition to all other warranties that may be supplied by the Proposer, the bidder shall warrant its products and/or service against faulty labor and/or defective material, for a minimum period of one (1) year after the date of acceptance of the labor, materials and/or equipment by the City Commission. This warranty requirement shall remain in force for the full one (1) year period; regardless of whether the bidder is under contract with the City at the time of defect. Any payment by the City on behalf of the goods or services received from the bidder does not constitute a waiver of these warranty provisions. B. Correcting Defects Covered Under Warranty The Proposer shall be responsible for promptly correcting any deficiency, at no cost to the City, within one (1) calendar day after the City notifies the Proposer of such deficiency in writing. If the Proposer fails to honor the warranty-and/or fails to correct or replace the defective work or items within the period specified, the City may, at its discretion, notify the Proposer, in writing, that the Proposer may be debarred as a City bidder and/or subject to contractual default if the corrections or replacements are not completed to the satisfaction of the City within five (5) calendar days of receipt of the notice. If the Proposer fails to satisfy the warranty within the period specified in the notice, the City may (a) place the Proposer in default of its contract, and/or(b) procure the products or services from another vendor and charge the Proposer for any City of Sunny Isles Beach I Request for Proposal No. 17-04-01 16