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**t':‘,1 ''�� r � y.-� �"%.- it ce oto s 4i..i��' •a,� - Solicitation Number 17-10-01 11' ' t J°it � r -, ' iNiktf-4, "fp-, ., . iv�I :1 I { I 4(00, , 4. 7 ps+i. interdepartmental and cross-segment collaboration to capture and communicate stakeholder requirements. Nit • Provided trainings for 400 global CN CRM users. Created eLearning materials for new employees to streamline and standardize the CRM business development processes. • Maintained BD SharePoint intranet sites, databases, and processes to ensure timely, relevant, and quality information. Boys&Girls Clubs of Greater Washington,Washington, DC 12/2011-03/2013 Marketing& Communications Manager • Served as the primary media liaison, and maintained relationships with beat reporters, community members, and other organizational constituents to strengthen the Boys Et Girls Clubs of Greater Washington (BGCGW) brand. • Developed and wrote material on behalf of the President a CEO to build relationships with target audiences, with emphasis on the online community. • Developed and managed social media protocol and procedures to achieve best practices among 16 regional clubhouses. Maintained and monitored social media platforms, resulting in a 41%increase in online traffic. • Functioned as a project manager for the creation and launch of a new 111 organizational website, consisting of 20 microsites and content systems management trainings. • Strategized and assisted with implementation of crisis communication. • Served as a BGCGW spokesperson and hosted signature events with 2,500+ attendees. Tempo Enterprises,Syracuse, NY 09/2007-05/2010 Communications Associate(Internship) • Created and maintained media relations outlets to attract and generate new customers,which increased new business and clients by 18%over a 12-month period Noelle-Elaine Media Inc., New York, NY 05/2009-08/2009 Media Relations&Event Planning Associate(Internship) • Served as the lead intern for the Leon H. Sullivan Foundation Awards at the Kennedy Center in Washington, DC; booked talent, drafted media release, and collaborated with associates to create a Public Service Announcement(PSA). • Created timeline and rundown drafts, and was a part of the onsite production team for the National Urban League (NUL) Annual Conference, to ensure the smooth execution of events. Updated social media outlets and conducted daily media monitoring. EDUCATION Master of Science, Strategic Public Relations, George Washington University, Washington, DC Bachelor of Arts, Communications a English, Syracuse University, Syracuse, NY 410 l/t�n Proprietary and Confidential.This proposal response includes data that shall not be disclosed outside of the .- !, ® G,In CITY OF SUNNY ISLES BEACH,and shall not be du licated,used,or disclosed—in whole or in —for `ljt" `?' P partany .1�' • ";-,931 Isom Global Strategies purpose other than to evaluate this response. —rt.rj'