Laserfiche WebLink
mramr•uaae county,tt tfw&uiL-7/LU <br /> • <br /> Task 14: Warranty & Maintenance <br /> Description of.Work <br /> Contractor will transfer ail standard equipment warranties to the County at the completion of <br /> work. Contractor equipment warranties are noted below: <br /> • Controllers--As detailed in Article 9 <br /> • Autoscope Video Detection—As detailed in Article 9 <br /> In addition, a one-year warranty on Centracs will begin following successful completion of the <br /> 90-Day Trial period. The Centracs warranty covers all defects and bugs in the central system <br /> software and entitles the County to free software updates. Third party hardware and software <br /> warranties will be transferred to the County. <br /> Additionally, a Centracs software maintenance agreement (SMA)will be provided for four years <br /> following the end of the one year warranty. The SMA provides unlimited remote technical <br /> support via phone and Internet, all Centracs updates to licensed modules at no additional <br /> charge, and, of course, our local support team is close-by to answer any questions, solve <br /> virtually any problem, and provide assistance to help you get the most productivity out of the <br /> new traffic signal system. <br /> For issues requiring a deeper level of technical support, a dedicated staff of professionals is <br /> also available as needed to supplement the local team. To facilitate access by these individuals, <br /> we propose to utilize a VPN connection to remotely access the system and assist in diagnostics <br /> and troubleshooting. This is a very effective approach and enhances efficiency and reduces <br /> County staff time for troubleshooting. In addition, software updates can also be loaded remotely <br /> through this connection. <br /> The Software Maintenance Agreement(SMA)terms and conditions are attached as Appendix D <br /> :.Software Maintenance Agreement.' <br /> Page 47 of 57 <br />