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rvuami uaae county, _ ttw& iz-7rZu <br /> Software Maintenance Agreement . <br /> This agreement is for Centracs software maintenance to be provided by Econolite Control <br /> Products (hereafter referred to as"Econolite") to Miami-Dade County (hereafter referred to as <br /> "Agency") as follows: <br /> Products Covered <br /> This agreement covers systems maintenance support of the base Centracs system software <br /> licensed to Agency [Centracs Traffic Signal Management, Centracs Local Edition, Enhanced <br /> MOEs, Centracs Adaptive Module, Centracs MMS, Synchro interface Module, Advanced CCTV, <br /> BlueT oad Travel Time, and software functionality outlined in BW9872-1/20, Appendix A.). This <br /> agreement does not cover third party commercial off the shelf(COTS)software (even if that <br /> software is required for correct system operation), system hardware, communications <br /> equipment, or field equipment and software unless that software falls under the base Centracs <br /> system software license agreement. <br /> Period of Coverage <br /> This coverage is valid for four(4)one-year terms beginning SMA (Year 2). This agreement shall <br /> automatically renew at the end of each term for a successive one (1) year term unless either <br /> Party gives written notice of its intention not to renew sixty(60) days prior to the expiration of the <br /> current term. <br /> Coverage <br /> Bronze—Provides for one annual upgrade for the supported software. Econolite shall fix <br /> defects and bugs in the central system at no cost to the County. In addition, the resulting <br /> software updates due to defects and bugs shall be at no cost to the County. Upgrades will be <br /> performed via a remote connection provided by the Agency. Technical support and services are <br /> provided via remote support. <br /> Technical Support <br /> Technical support and service from Econolite shall be provided by remote methods unless on- <br /> - site support is requested by Agency or Econolite deems necessary. In the event on-site support <br /> is provided, <br /> Technical Support Hours of Operation: <br /> 8:00 am to 5:00 pm (Eastern Standard Time) l Monday — Friday except for holidays <br /> recognized by Econolite, which are New Year's Day, Martin Luther King's Birthday, <br /> Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Friday <br /> after Thanksgiving, and Christmas Day. <br /> Support requests received outside normal hours of operation are generally responded to <br /> within twenty-four(24) hours. <br /> Technical Support Contact Information: <br /> Local Account Manager or, <br /> Phone: 714.630.3700 or 800.225.6480 or, <br /> Online at www.Econolite.com <br /> Page 53 of 57 <br />