Reso 2018-2806 - Laserfiche WebLink

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Miami-Dade County,FL I BW9872-1/20 Provisions 1. In the event there is a conflict between the provisions of this Software Maintenance Agreement, the provisions of the agreement, BW9872 -1/20, shall supersede. 2. An invoice shall be submitted to the Agency prior to the expiration of the current coverage. Invoicing shall be in accordance to Article 16, Method & Terms of Payment, of the agreement, BW9872 -1/20. •• 3. Remote access to the Centracs system is required for Bronze coverage. The Agency shall maintain a VPN (Virtual Private Network) or other secure network connection for remote access to the system by Econolite. Econolite will provide support services by means judged appropriate by Econolite. Such means may include, without limitation, remote access to Agency computer(s), remote telephone consultations, and the provision of written documentation and other materials to Agency, by mail or electronic means. Response time for requests for remote support shall be kept under twenty-four(24) hours. 4. In the event that hardware, operating system, or other third party software, in use by the Agency is deemed by Econolite not to be sufficient for installation of an Upgrade Release, then the Agency shall be responsible for the cost of any new hardware or software as may be required. 5. In the event that Econolite identifies a fault or failure in software or hardware not covered under this agreement, which affects the operation of the ATMS, then Agency agrees to take prompt action to correct such faults and failures. Upon correction of said failures, Econolite shall ensure that the ATMS is restored and operational within one (1) business day. 6. In the event that Econolite identifies a fault or failure in Econolite developed software or manufactured hardware covered under this agreement, which affects the operation of the ATMS, Econolite shall ensure that the system is restored and operational within one (1) business day. If the failure is due to third party hardware or software, provided by Econolite, Econolite will ensure that the system is restored within one (1) business day of the third party replacing or repairing the items which they supplied. 7. This agreement may be voided at the option of Econolite if Agency modifies any part of the ATMS software where source code has been provided. Econolite will determine, in its discretion, if these modifications impede the ability to provide continued support and system upgrades. 8. A software upgrade may require hardware and third party COTS software (e.g. operating systems, database servers, drivers, etc.) upgrades to ensure the performance and functionality of the system. Econolite will provide details of minimum system requirements and the system will be upgraded at Agency's cost to meet or exceed these requirements at least one week prior to the base ATMS software upgrade. 9. This upgrade may not support all the functionality of the previous version of the ATMS. Prior to the upgrade, Econolite will provide Agency with release notes for the new product that describes new and modified functionality. It is not anticipated that any core functionality will be lost, however support for obsolete field devices may not be included in future system upgrades. Econolite must notify the County one (1) year in advance of needed replacement(s) before support stoppage of obsolete field devices. 10. There shall be no third-party applications loaded onto any server, workstation or laptop accessing or forming part of the ATMS without the prior approval of Econolite. 11. This agreement specifically excludes damage to the ATMS caused by the following: accident, unusual physical, electrical, electromechanical stress, neglect, misuse, failure of Page 54 of 57