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• u : Ch1,(CF.SUiNNY,yIS(ES,6EACH. <br /> i 3070 Collins Avenue <br /> �crr, <br /> lsks oeocn Fluidal-11160 SAN""+<o <br /> 3n5.947.0606. <br /> sn e i. ♦ �1^ . <br /> rc.sib(Lne r" • <br /> mss+ +\'•.ao• 4' <br /> Can Of SUN P� <br /> will work with the City to minimize the collection of personal information from the payer. The <br /> Proposer agrees to protect the confidentiality of all data and not to share data with any third <br /> party. The Proposer shall host all sensitive payment information. Firewall software will be <br /> used to protect Proposer's databases. <br /> 3. Provide seven (7) days per week technical support utilizing a customer service phone <br /> number. <br /> 4. Provide a Relationship Manager, a single point of contact, who will be readily available during <br /> regular business hours to administer the Agreement. The Proposer is responsible for <br /> notifying the City with any changes in account manager or contact information. The <br /> Relationship Manager's responsibilities indude, but are not limited to, overseeing all aspects <br /> of implementation, servicing, reporting and issue resolution. The Relationship Manager <br /> should reflect a pro-active stance in relation to upgrading existing services or introducing <br /> new products and services as they become available. <br /> 5. Provide daily settlement of merchant accounts. <br /> 6. Make next day deposits after settlement into the City's specified bank accounts. <br /> 7. Provide on-line resource for retrieving, reviewing, printing and/or downloading transactions <br /> and settlement data. Reporting should be comprehensive and all for customization. <br /> 8. Have the ability to provide multiple user access to on-line reporting. <br /> 9. Notify the City in writing within ten (10) business days of any changes in Federal or State <br /> regulations that would thereafter affect the credit card merchant service contract. <br /> 10. Have the records relating to the City accounts open to review by either City staff or <br /> independent auditors during normal business hours. <br /> 3.3 LOCATIONS <br /> The City is seeking merchant services for the following locations: <br /> Transaction Description Locations Transaction Type <br /> Visitor Center Product Sales 18070 Collins Ave(1'Floor) Retail(POS) <br /> Building Permits 18070 Collins Ave(3'd Floor) Retail(POS) <br /> Business Tax/Code Enforcement Fees 18070 Collins Ave(1°Floor) . Retail(POS) <br /> Recreation/After School Program/Summer Camp 18115 North Bay Road Retail(POS);Internet <br /> Parking Meters at 11 Government Parking Lots City-wide Retail(POS) <br /> The City reserves the option to expand the list of offices, departments or locations that may <br /> utilize the merchant credit card services of the Proposer at the agreed upon prices. Each location <br /> and transaction type must have its own merchant ID. <br /> 3.4 CREDIT CARD PROCESSING TERMINALS <br /> The Proposer shall provide a variety of different models of the Point of Sale Terminal allowing <br /> The City of Sunny Isles Beach to select the best model for their business transactions, induding <br /> but not limited to simple swipe models, pin pad terminals and wireless terminals.The City prefers <br /> if this equipment is provided at no additional cost to the City. <br /> 3.5 TERMINALS AND GATEWAYS CURRENTLY IN USE <br /> City of Sunny Isles Beach Request for Proposal No. 13-03-01 14 <br />