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Cjil.R. Eurprises,teIRc. DISASTER RESPONSE DIVISION ® Damage Control and Reporting The goal of sound debris removal is to protect the public and private infrastructure and the overall health of citizens while collecting and disposing of debris rapidly. TFR is fully committed to this end and strives for a goal of ZERO claims. TFR takes a proactive approach to the protection of infrastructure. During "Toolbox" Meetings, TFR's Quality Control Officer shall address the following general procedures to avoid careless activities during collection: • Operators are reminded to stay on the rights of way and not to enter private property during the loading process. • Operators are cautioned to be observant and conscious of their surroundings always, in particular being aware of hanging and downed power lines and structures hidden by debris (such as fire hydrants, water mains, fences, etc.). • Operators are cautioned about debris weight distribution to be maintained during the loading process. • Operators are instructed not to overload trucks with debris in such a manner that the transporting of the debris could cause the excess debris to become dislodged and fall into traffic areas or snag low or hanging power lines. • Debris shall not hang over vehicle sides or extend more than 24 inches above the sides. Overloaded trucks shall be trimmed or removed prior to departing the loading area as instructed by the Crew Foreman. ® However, a few claims are unavoidable. TFR maintains a strict Damage Control and Reporting Procedures to ensure that each claim is handle with expediency and care while meeting the needs of the claimant. TFR's Quality Control Officer shall address the Damage Control and Reporting Procedures with all field ROW personnel during initial safety meetings. Crew Foreman's are required to report all damages directly to the Quality Control Officer immediately. Upon notification, the Quality Control Officer will prepare a Damage Report without delay, and is instructed to seek the following information: 1. Name, address and phone number of property owner. 2. Who was present when the accident took place? 3. Detailed description of what happened, including what activity was being performed at the time of the damage, why did it happen and documenting all unsafe conditions, equipment and/or acts. 4. To the best of the witness's knowledge, was there a previously known and/or reported problem or condition associated with the accident? Follow-up: 1. Date, time and record of TFR's Quality Control personnel that investigated the damage. 2. Date, time and record of when and who (property owner) was contacted and notes as to what was discussed or agreed. 3. Date and time of repair, or resolution agreement. 62