Laserfiche WebLink
r -? ' SECURITYSERVICES <br /> . <br /> `Roles'and-Functions of-.Securit. Rers_onnel a HOURS '.. <br /> • Protection of Person and Property <br /> o Role of Security Personnel <br /> o Public Relations <br /> o Human/Interpersonal Relations <br /> • 11. - Re•ort Writin• 2 HOURS . - _ <br /> o Report Elements 6 interrogatives (Who, What, When, Where, How, Why) <br /> o Requirement for legibility and literacy (clear, neat, complete, brief, <br /> accurate, prompt) <br /> o Significance and Use of Reports <br /> o Observation Techniques <br /> o Field Note-Taking Pre-Requisite to Good reporting <br /> o Procedure (outline, draft & final product) <br /> o Importance of Proofreading <br /> o Sample Report Common to the Security Industry <br /> o Grammar Guidance <br /> o Punctuation and Capitalization <br /> Ill:; Ethics and Professional Conduct 1 HOUR _ <br /> • Describe what professional conduct is for a security officer <br /> SoCode of conduct or code of ethics (defined) <br /> o Uniform and personal Grooming <br /> o Effective Assertiveness <br /> o Discipline <br /> o Readiness: Shift work and sleep adjustment <br /> o Alertness <br /> o Honesty <br /> o Developing rapport with management, employees and guest <br /> = -IV ---Le• •l:Issues:/Civil_Lrab lit 2 H.OURS) � �, . _ <br /> • Felonies - misdemeanors (types, punishment & identification) <br /> o Arrest- Detention <br /> o Search - Seizure <br /> o Use of Force <br /> o Interviews <br /> o Testify- Courts, Depositions, State Attorney Hearings <br /> o Florida Criminal Laws relative to common crimes, such as theft, assault, <br /> battery, <br /> o robbery and burglary <br /> o Limitations of Arrest Authority(citizen arrest and retail theft) <br /> o Legal use of Force and Chapter 776, Florida Statues <br /> o Response to Crimes in Progress <br /> o Guidelines for when client requests a search <br />