Ordinance 2018-530 - Laserfiche WebLink

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measures taken to resolve them. This list shall be compiled in a form to be approved by the City Manager. It shall be compiled on a quarterly basis. The list for each calendar quarter shall be supplied the City. L. To the extent reasonably required to monitor enforcement of this chapter or a franchise agreement, - - A : - •- - - -- reason for requiring an inspection during said hours. customers, bills and refunds: , (a)How to use the cable service; (b)Installation and service policies; (c) The products and services offered; (d) Prices and service options; (f)The franchisee's procedures for the receipt and resolution of customer complaints,the franchisee's address and telephone number to which complaints may be reported, and the hours of operation; (g)The telephone number and address of the City's office and the county's office designated to handle cable television complaints and inquiries; (h)The availability of a "lockout" device; (i)The franchisee's information,collection, and disclosure policies for the protection of a subscriber's privacy. two advertisements no smaller than 1/4 page in the newspaper with the largest general circulation in franchisee for renewal,transfer or modification of its license or change in service, rates or charges to subscribers. If agreed by the City, notice may be provided over the cable system in certain instances. The City shall make such a request in writing, no less than 45 days prior to the mailing of any billin: by franchisee or 15 days prior to the date that such advertising shall appear. Said notices shall be made pursuant to this chapter and shall not be regarded as a franchise fee, as the term is defined in Section (3) The franchisee's bills will be clear, concise and understandable. (4) Refund checks will be issued promptly, but no later than the earlier of 30 days or the customer's next billing cycle following the resolution of a refund request,or the return of the equipment supplied by the franchisee if service is terminated. determination that a credit is warranted. 30 days' advance written notice of any changes in rates, charges, channel lineup, or initiations or discontinuations or changes of service or services offered over the cable system.