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N. A.franchisee shall provide a prorated twenty four hour credit to the subscriber's account for any <br /> period of four hours or more within a twenty four hour period during which a subscriber experienced <br /> an outage of service or substantial impairment of service, whether due to a system malfunction or <br /> other cause. <br /> 0. Billing: <br /> as appropriate and shall reflect any security deposit. <br /> ♦ - <br /> may be assessed an administrative charge. The charge will appear on the following month's billing <br /> statement. <br /> (a) Any administrative charge applied to unpaid bills shall be subject to regulation by the City <br /> consistent with applicable law. <br /> (b) Subscribers shall not be charged an administrative fee, a late fee or otherwise penalized for any <br /> franchisee's office or at such other locations within the City and inform the subscriber of the address <br /> of that office. <br /> re tiering, restructuring a tier or otherwise)without the express permission of such subscriber, unless <br /> it complies with this subsection. <br /> restructuring a tier or otherwise)in such a way that the subscriber will no longer be able to obtain the <br /> same package of services,then the franchisee must provide the subscriber with 30 days'notice of such <br /> right within the thirty day period following notice to opt to receive any combination of services <br /> offered by the franchisee. <br /> (2)Except as provided herein,no charge may be made for any service or product which the subscriber <br /> has not affirmatively indicated, in a manner separate and apart from payment of the regular monthly <br /> bill, that he or she wishes to receive. <br /> . _ .. . . - -• - - - -•- •- . • _ -- City en J3. 1 and July 1 of each <br /> it is in substantial compliance with the standards set forth in this § 113 18. At the request of the City, <br /> the franchisee shall submit such documentation, as may be required, to demonstrate the franchisee's <br /> R. Responsibility for the administration of this chapter and any franchise granted hereunder and for <br /> the resolution of all complaints against a franchisee regarding the quality of service, equipment <br /> malfunctions and related matters, including the authority to order refunds or fees, is hereby delegated <br /> to the City Manager, which is empowered, among other things, to settle, or compromise any <br /> public. In cases where requests for service have been ignored or in cases where the service provided <br />