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TOSHIBA Leading Innovation.' >» Reporting Maintenance /Consumable Tracking and Reporting 6401 Nob Hill Road Tamarac, FL 33321 Toshiba will provide detailed reports on a monthly and quarterly basis. In addition, through our Global Services Portal (GSP), you will have access to account information 24 hours a day, seven days a week. This portal serves as an information hub to streamline asset management, generate robust reports, request service, and manage order fulfillment via a secure and convenient website. Toshiba's GSP provides flexibility to host and generate standard reports depicting information company -wide, per site, or per model. Reports include equipment inventory, equipment movestswaps, up -time, usage, service history, customer service ratings, and total cost of ownership, providing a single source of easily - accessible data. Toshiba uses a variety of data collection software to capture information volume information and trends in an output fleet depending on the customer's IT capabilities and network infrastructure. Toshiba can utilize FMAudit to discover and audit all of networked printers. FMAudit Viewer records meter reads for prints, copies, faxes, and scans, in addition to serial numbers, toner coverage and much more. FM Audit Viewer may be run from any network - connected PC. All print devices are automatically discovered on the network without any configuration required. Enterprise level installations are supported, with the ability to audit 1,000's of networked devices within minutes. The heart of the FMAudit system is the Central server. FMAudit Central is a data repository and customer portal used for the collection and consolidation of automated meters, status, and service alerts from FMAudit Onsite. You can leverage this information to provide better service while increasing the accuracy and timeliness of information. FM Audit is included in our offering at no additional cost. Toshiba can also work with you to develop ad -hoc reports to meet any specific reporting needs. Toshiba can provide solutions to allow charge back costs on MFD usage to the customer's end users. Toshiba Equipment are capable of facilitating "charge back" models through the integrated device diagnostic utilityfTopAccess. Each Toshiba device provides basic tracking of copies, prints, faxes and scans. Toshiba will access this information via the web, download in .csv format and import into Excel. Any costing information with this solution would need to be maintained and tabulated manually. When client codes are enforced at the MFD LCD or via the print driver, this information is tracked and can be downloaded as well. Additionally, through our remote meter collection software/FM Audit, we are able to retrieve such information from networked devices that are SNMP- enabled for billing and charge back purposes. Both of these options are available at no additional cost. Toshiba also offers a client -based document audit tool /Print Audit. This audit tool captures every print from each workstation regardless of whether the connectivity is local or networked. The software will capture 23 different variables including what was printed, where the job originated etc. With the available option of adding Print Audit Recovery, a print accounting module of this suite, every step of the chargeback process is automated allowing administrators flexible costing options in adjusting variables such as paper size, color usage, duplexing, and finishing options for maximum cost recovery Print Audit can be as visible or invisible as required, integrating customizable pop -ups for re- routing large print jobs to the most cost effective device. Its reporting capabilities are extensive, allowing an administrator to view usage by any of the metrics captured, in easy to view management style reports. Print Audit is device agnostic, and has the capacity to integrate with many accounting packages for automatic charge back to clients or departments. Toshiba's Recommendations for The City of Coconut Creek's RFP for Managed Print Services, 12 -01 -10.10 Page 16 of 42