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TOSHIBA 6401 Nob Hill Road <br />Tamarac, FL 33321 <br />Leading Innovation » <br />As an altemative option, Toshiba offers server -based solutions the focus on the concept of secure document <br />output management. These products allow users to print to a virtual printer on the FollowMe server, where <br />jobs are held awaiting release. Users can then "roam" between print devices without loss of privacy and <br />security, able to authenticate and print at any device on the WAN allowed in the individual's profile. These <br />solutions integrate with the largest range of supported identification technologies, including a simple PIN, <br />swipe card, proximity card, and biometric fingerprint. <br />Toshiba welcomes the opportunity to explore these options and license fees with you further. <br />Performance metrics are recorded by Toshiba's National Dispatch Center and will be posted online to <br />Toshiba's Global Services Portal (GSP) for your viewing. <br />Information, by model and location, includes system uptime; response times; time to completion; Mean Copies <br />Between Failures (MCBF), Mean Time Between Failures (MTBF); multiple calls for the same problem; <br />callbacks; machine service history; and other meaningful service- related data. Representative performance <br />metrics that are available on GSP are shown below. <br />Service Statistics By Model <br />These reports can be used to monitor both company -wide and client - specific activity. This service report will <br />include the following information: <br />• Service performance by model, location <br />• Device Uptime (UT) <br />• Response Time RT) <br />• Time to Completion, in hours (TTC) <br />Device Mean Time Between Failures, in days (MTBF) <br />• Multiple Calls (MC) for the same problem <br />• Call Backs (CB) <br />Machine Service History <br />These reports allow customers to view and report to the end user a specific machine service history, such as: <br />• First Call Date <br />• Last Call Date <br />• Total calls <br />• Total Usage <br />• Average Monthly Volume <br />Sample Machine Service History Report <br />O—aa . - N �� <br />- <br /><:. _ - - <br />w.a /od.c <br />•wJ <br />r,iv <br />ul[w] <br />n <br />� rlc <br />33 <br />x <br />.0,00 oomo 1]+ <br />1.. <br />o 0 <br />, .. ..... ., .,. x,......a.e..l ..r.rete„m.•r ne. e..r e„m. =r aar .n s..�m... mae.ee.. <br />Toshiba's Recommendations for The City of Coconut Creek's RFP for Managed Print Services, 12 -01 -10-10 <br />Page 17 of 42 <br />w.a /od.c <br />•wJ <br />r,iv <br />ul[w] <br />n <br />� rlc <br />wler �wrsc^ <br />nc <br />on- <br />� <br />mvotoz]mc <br />] <br />mao <br />mno <br />m,m <br />o 0 <br />0 <br />0 <br />Q <br />E41l1OloilaCC <br />loo.o <br />m,oa <br />m.m <br />tai •]k'9 <br />o <br />0 <br />© <br />maoroalm <br />x <br />lm.o <br />mrm <br />mom <br />vo r••m <br />o <br />0 <br />p <br />muotwa <br />loo.o <br />m,m <br />m,m� <br />:•]soa <br />o <br />0 <br />�mwxwmm <br />Q <br />FYIIIOIO•]ll <br />t <br />3 <br />loco <br />tmA <br />mom <br />W,m <br />Dorm <br />m,W <br />of 0 <br />17M8 <br />0 <br />o <br />0 <br />O <br />© <br />CRIIDrW]1C <br />• <br />1mA <br />mrm <br />m,m <br />1.0 •�9O <br />0 <br />0 <br />Toshiba's Recommendations for The City of Coconut Creek's RFP for Managed Print Services, 12 -01 -10-10 <br />Page 17 of 42 <br />