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TOSHIBA
<br />Leading Innovation »
<br />Total Billings by Month
<br />6401 Nob Hill Road
<br />Tamarac, FL 33321
<br />Toshiba measures the performance of our maintenance and service in other ways such as account
<br />reviews, customer feedback, performance meetings with customers, and satisfaction surveys. In the spirit
<br />of partnership, we schedule formal account reviews with each of our customer's sites to check on our
<br />performance and ensure that the customer is satisfied with the performance of our equipment and
<br />service. We use the voice of customers reported through the National Dispatch Center and local service
<br />providers for further improvements in quality, product planning and development.
<br />Toshiba's Recommendadons for The Gry of Coconut Creel's RFP for Managed Print Services, 12-01-10-10
<br />Page 20 of 42
<br />Jan 2009 Feb 2009 Mar 2009 Apr 2009 May 2009 Jun 2009
<br />Total
<br />Asset
<br />Count
<br />270
<br />272
<br />279
<br />282
<br />282
<br />293
<br />Lease
<br />Asset
<br />Count
<br />253
<br />253
<br />254
<br />254
<br />254
<br />265
<br />Rental
<br />Assets
<br />Count
<br />17
<br />19
<br />25
<br />28
<br />28
<br />28
<br />Monthly
<br />Volume
<br />Mono
<br />2,125,493
<br />2,246,977
<br />2,731,108
<br />2,108,814
<br />2,255,903
<br />2303,613
<br />Monthly
<br />Volume
<br />Color
<br />95,949
<br />81,889
<br />116,980
<br />81,679
<br />71,651
<br />88,797
<br />Monthly
<br />Volume
<br />Total
<br />2,221,442
<br />2,328,866
<br />2,848,088
<br />2,190,493
<br />2,327,554
<br />2,392,410
<br />Total
<br />Billed
<br />$26,615.37
<br />$27,821.56
<br />$37,383.49
<br />$24,501.99
<br />$36,240.57
<br />$30,965.56
<br />Toshiba measures the performance of our maintenance and service in other ways such as account
<br />reviews, customer feedback, performance meetings with customers, and satisfaction surveys. In the spirit
<br />of partnership, we schedule formal account reviews with each of our customer's sites to check on our
<br />performance and ensure that the customer is satisfied with the performance of our equipment and
<br />service. We use the voice of customers reported through the National Dispatch Center and local service
<br />providers for further improvements in quality, product planning and development.
<br />Toshiba's Recommendadons for The Gry of Coconut Creel's RFP for Managed Print Services, 12-01-10-10
<br />Page 20 of 42
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