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i. TOSHIBA Leading Innovation » Implementation Plan 6401 Nob Hill Road Tamarac, FL 33321 Toshiba's transition and implementation process is a collaborative effort designed specifically to integrate our new devices seamlessly into your current environment. We know the implementation process is an important concern, and we will work to effect a smooth and seamless transition across all designated sites. Toshiba Representatives The rollout and deployment of Toshiba devices will be administered by a Transition Team comprised of experienced individuals who have participated in successful deployments for other major accounts. Toshiba will support every aspect of the implementation process, coordinate national support, and facilitate the account review process. The team that represents Toshiba will ensure that all elements of the transition are met within the predetermined timeframe, as well as assist with the day - today activities of the account The Team also will ensure that delivery, installation, and training time frames are met, invoices are timely and accurate, parts and supplies are available, service and maintenance is timely, and manage all other customer issues. Throughout the term of this agreement, this team will be supported by Corporate -based service, IT, operations, contracts, product marketing and others who will ensure their respective areas of the contract are being met. To ensure the transition phase is fluid, the Executive Management Team, will oversee this program and support all objectives throughout the contract term to ensure little or no disruption to day - today business operations. The management team will monitor and measure the business relationship between the parties, establish direction and priorities for the relationship, and act as a final decision board for escalated problems. Communication Toshiba's communication strategy includes identifying the key stakeholders at all levels of your organization. The transition team will meet with the customer representatives initially and throughout the planning and implementation process to ensure a smooth rollout. During the initial kick -off meeting, the primary objectives will be project team introduction, scope review, confirmation of roles and responsibilities, determination of implementation preferences, development of the high -level implementation plan, and finalizing first steps. The team will work through tough implementation decisions, such as balancing implementation priorities. This team will meet at least weekly throughout the transition phase to review written status reports and address progress, issues, problems, and planning. Throughout the transition, the customer will be kept apprised of transition timelines and progress. Any adjustments to transition schedules to accommodate business operations will be made to the maximum extent practicable. If desired, Toshiba can develop a SharePoint site for the project to facilitate project team communications. This site would then serve as a repository for all key project documents, as well as allow collaboration on the implementation plans, with access given to appropriate personnel. We recognize that organizations have many different cultures, and managers and users alike need to understand how this shift to a new product will affect their daily business. You will also need to ensure staffs are trained on any new equipment. Toshiba's Recommendations for The City of Coconut Creek's RFP Jot Monied Print Services, 12-01-10-10 Page 21 of 42