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TOSHIBA 6401 Nob Hill Road Tamarac, FL 33321 Leading Innovation We are sensitive to your specific challenges and will work closely with you to develop a comprehensive communication plan that announces Toshiba as the new vendor, details our transition strategy and schedules, and promotes the features and benefits of our products and services. Furthermore, we will be available to help you manage the transition and user training to ensure it is a seamless and positive experience. Pre -site Planning /Utilization Assessment Toshiba recommends an assessment of your existing fleet to measure its current state and provide detailed recommendations for an optimized state. Beyond just specific hardware and software solutions, we take a broad perspective to help you leverage your current assets as much as possible. Using our proprietary Encompass discovery and analytical tool, we can identity weaknesses in your current infrastructure and, more importantly, provide a blueprint and plan to create an optimized one. Project Plan First and foremost, we will conduct a thorough site inspection to truly plan space requirements and network drops. If an Encompass Assessment is completed, we will use the resulting information as our baseline. Once the information is gathered, Toshiba and the customer will jointly develop a master implementation schedule and preliminary location drawings When developing the schedule, the Transition Team will ensure power and network connectivity, taking into account any physical challenges (elevator size, hallway width, stairways, loading docks, etc.) that may affect installation. The drawings specifically detail each area, including which machine goes in which room, location in the room and location of the network drop. Once finalized, the implementation plan coordinates service teams to help identify machine setup requirements and develop your training plans and materials. All work will be performed to ensure there is little or no disruption to your flow of business. Operational It is during the operational phase when the planning, communication and system configuration come together. Prior to installation, service technicians will perform on -site testing of each machine to verify proper functionality and that devices meet customer needs and associated set -up criteria. We will specifically take into account the clinical applications to ensure special printing requirements and security concerns are addressed. During this critical phase, technical and IT support personnel stand by, either on -site or via Toshiba's hotline, to resolve any issues during the installation. After a Toshiba product has been installed and tested, the customer will sign a Customer Acknowledgement Form verifying equipment was received and is working properly. Toshiba's Recommendations for The City of Coconut Creek's RFP far Managed Print Services, 12 -01 -10-10 Page 22 of 42