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EDMUNDS & ASSOCIATES Simple. . Solutions. To help ensure that the time frames set by City of Eustis are met, City of Eustis is obliged to fully review all final deliverables within ten (10) business days. The City must notify Edmunds & Associates in writing by the end of the 10th business day of any deficiencies. City of Eustis and Edmunds & Associates' senior management are expected to create a focus and priority for the MCSJ implementation project that will break down impediments to success. It is extremely important that all staff provide the trainer their undivided attention. We understand that the rest of their job duties do not stop because of a training session. We find, however, if they are able to concentrate on training without unnecessary interruptions, staff will learn the system more efficiently. Please plan accordingly with other staff so interruptions will be kept to a minimum. Once a training date is scheduled, please provide us with at least 7 days advance notice when possible if it is necessary to cancel a session. We fully understand that emergencies and unforeseen events may happen and we will be flexible when able. All requested reports from your existing system should be available and ran before we arrive for each training session. If there are any questions about our requests they must be asked before we arrive for training. Your MCSJ Application Trainer will always inform you what will be needed for the next session. We always encourage questions, however, please don't be offended if your trainer acknowledges the question and advises it will be answered when you're at another point in system training. If there is something you do not understand relevant to the topic being covered, the trainer will gladly go over it again. At certain phases of system training each hour of training may generate two times or greater amount of "homework" before the next session. Your trainer will provide a written 4ist of tasks and objectives to complete before the next scheduled session. Project Strategy The project is divided into two (2) phases; Establish and Execute. • During the Establish phase, Edmunds & Associates will work with City of Eustis to establish a project environment and validate configuration of the MCSJ solution. • During the Execute phase, Edmunds & Associates will support City of Eustis during system testing, end user training, and go live. Project Office Edmunds & Associates assumes that City of Eustis will provide appropriate office facilities to all team members assigned to the core project team as may be required. This includes, but is not limited to, office space, work desks, networked computers, team meeting rooms, networked printers: photocopiers, telephones, and so on, to facilitate the effectiveness of the project team. Edmunds & Associates staff will have access to the office facilities at all times, as dictated by City of Eustis's reasonable security restrictions. City of Eustis may provide a training facility in which to conduct project ,earn and end -user training if desired. 31