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1 EDMUNDS <br />& ASSOCIATES <br />Simple. . Solutions. <br />Project Scope <br />This section defines what is included in this project. All scope items that are not identified or listed as "in scope" <br />are excluded from the scope of this project. <br />Business Process Scope <br />The Business Processes of the City of Eustis organization in scope for this project are noted below. <br />Customization Scope <br />Defines the various software elements to be developed or modified within the scope of the project, such as <br />reports, interfaces, functional needs, forms, etc. This section describes those parts of customizations that are in <br />the scope of this project. <br />All requested customizations have been identified to date and are listed in Exhibit A of the Master Agreement. <br />Documents and Reports <br />Predefined online as well as printed reports supporting maintenance operations on an operational and tactical <br />basis are available. <br />The need for customized documents and reports will be identified during the Project. We will train The City of <br />Eustis in developing any required custom documents and reports. As part of our implementation Edmunds & <br />Associates will provide technical consulting in an advisory role to help support the City of Eustis's reporting <br />needs. <br />Interfaces <br />Edmunds & Associates will train and implement interfaces for the following: <br />• Lake County Property Data Updates <br />• Utility Meter Reading Interface <br />• Web Inquiry & Payment Portal (WIPP) Internet Interface <br />Functional needs not covered by the standard MCSJ Systems <br />During the RFP process new functionality was identified and included in Master Agreement Exhibit A. <br />Technology Scope <br />Defines the scope of the work involved in designing and implementing the technology infrastructure and <br />architecture for the project. Following software installation, it is assumed that City of Eustis's IT staff will have <br />responsibility for maintenance and support of the IT environments needed for their implementation project. <br />Edmunds & Associates Technical Services will be engaged in an advisory and support capacity. Edmunds & <br />Associates Technical Services activities included in this SOW are as follows. <br />• Architectural design of development, test and production systems to support Edmunds & Associates' <br />MCSJ applications in a centralized data center. <br />• Installation and technical configuration of MCSJ System software on selected equipment. <br />At the start of the Project, Edmunds & Associates will work together with City of Eustis IT staff to install software <br />and establish two MCSJ environments; development and test. Edmunds & Associates will instruct City of Eustis's <br />32 <br />