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EP]EDMUNDS <br />& ASSOCIATES <br />Simple. . Solutions. <br />• Edmunds & Associates and the City of Eustis will follow the escalation path developed in the project <br />Communication Plan to resolve disagreements related to the approval of Milestones. <br />• City of Eustis will provide all resources specified under the Statement of Work in a timely manner. <br />• All timetables have been accounted for in Exhibits A & C <br />• Process for Deliverable validation and verification is stated in Quality Control section of Project Quality <br />Management Plan. <br />Quality Management <br />The quality plan below will be established at start of the project. <br />Quality Policy <br />The quality policy for the project is authorized by the project steering committee and can only be changed by <br />means of an approved Project Change Request. <br />The project quality policy helps ensure that the project work meets quality standards. To help avoid the <br />possibility of problems, the quality policy helps provide a structured mechanism for the implementation of <br />project quality through: <br />• Establishing clear quality objectives for the project <br />• Establishing a quality organization to implement and review project quality <br />• Establishing formal quality audits in the project <br />• Establishing formal communication and feedback mechanisms for quality improvement <br />Encouraging all project members to focus on quality and quality improvement. <br />Quality Objectives <br />Tha nrniPrt hac defined the followine duality obiectives: <br />Project Area <br />Objectives <br />• <br />Communications <br />• Effective communication within the project <br />Configuration Management <br />• Compliance with the configuration management <br />procedure. <br />Deliverables <br />Completion of project Deliverables defined in Project <br />Definition <br />• Validation of all project Deliverables <br />• Approval of project Deliverables <br />Follow -Up <br />• Verify that recommendations or quality improvements <br />have been brought to the attention of the appropriate <br />project personnel <br />• Verify that all recommendations have been reviewed and <br />prioritized for action, or if no action is taken on a <br />recommendation, that the reasons have been <br />documented and approved by the steering committee <br />Issue Management <br />Help ensure effective control over project issues <br />Objectives <br />• Help ensure that the project has clear objectives <br />Project Management <br />• Monitor project management to help ensure that it is <br />effective for the project <br />Quality Management <br />• Verify that the project follows the project quality plan <br />35 <br />