Reso 2014-2188 - Laserfiche WebLink

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ELEDMUNDS & ASSOCIATES Simple. . Solutions. • Provide management, leadership, and focus within the MCSJ process; resolve any process conflicts • Effective issue management • Effective risk management • Confirm that the Edmunds & Associates MCSJ prototype solution meets the requirements of the City • Prepare test documentation with key users • Ensure sufficient testing • Ensure that sufficient training is conducted for key users and end users • Document any required changes in policy or procedure for the assigned process • Document required User Instructions • Ensure the required system reporting (printed and on- screen) • Ensure the correct menu and security structure City of Eustis Training Manager — Role and Responsibilities The City of Eustis training manager is assigned to the project by City of Eustis management and works under the direction of the project manager. Operationally, the Edmunds & Associates Director of Support Services and City of Eustis training manager have overall responsibility for all training - related activities. The City of Eustis Training Manager provides leadership and direction for all training within the project. Responsibilities in the MCSJ Implementation Project • Ensure that all project training and training objectives support the organization's strategy and mission • Act as a training mentor during the change process • Define quality assurance for the training and ensure that the training demonstrates the set quality standards • Work with the Edmunds & Associates Project Lead in defining project training objectives • Work with Edmunds & Associates Project Lead in planning and monitoring all phases of the training project • Support City of Eustis Key Users in all educational issues • Plan, organize and execute educational strategy with the Edmunds & Associates Project Lead • Communicate with City of Eustis project members and the rest of the organization on training activities and progress City of Eustis Key User — Role and Responsibilities Key users are assigned to the project by City of Eustis management. Key users have a level of knowledge and experience that enables them to support the process owner during the implementation. Key users contribute to the design and configuration of the operating solution since they have good working knowledge of the detailed day -to -day operational requirements. Responsibilities in the MCSJ Implementation Project • Promote the use of Edmunds & Associates MCSJ throughout the City of Eustis organization • Assist the process owner as needed by providing detailed information on: • Business process requirements • Business structure requirements • Assist the process owner in documenting any required process descriptions • Assist the process owner in identifying any areas of required functionality not covered by MCSJ • Assist the process owner in testing the configuration of MCSJ by: • Documenting test specification 40