Reso 2014-2188 - Laserfiche WebLink

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EDMUNDS _ & ASSOCIATES Simple. . Solutions. Conducting system testing Assist the process owner in the completion of the User Instructions specific to your internal controls and procedures City of Eustis End User — Role and Responsibilities An end user is someone who uses MCSJ as part of his or her daily work routine. The City of Eustis Training Manager, process owner, and key users make sure that end users are trained in the specific functions required in Edmunds & Associates MCSJ. Responsibilities in an MCSJ Implementation Project • Acquire competence in the use of MCSJ to accomplish daily work routines • Bring any problems identified during the project to the attention of key users / process owner Edmunds & Associates Director of Support Services — Role and Responsibilities The Director of Support Services is Edmunds & Associates representative who assists the project sponsor. Responsibilities in an MCSJ Implementation Project • Assign the resources required to complete the project obligations • Support the City of Eustis project sponsor • Define clear communication paths between City of Eustis and Edmunds & Associates • Help manage any interpersonal conflicts between Edmunds & Associates and the City of Eustis • Meet with the PM to review the status of the project risks and confirm decisions that need to be made • Review minutes, progress reports, audit reports and controlling documents • Assist the PM in closing the phase and closing the project • Manage the transition from a project development environment to Edmunds & Associates Support • Work with the City of Eustis PM in planning the phases of the project: • Schedule the work • Allocate resources • Monitor risks • Deliverables • Acceptance criteria Edmunds & Associates Project Manager — Role and Responsibilities The Edmunds & Associates Project Manager is assigned to the project by the Director of Support Services to help manage, train and control the implementation. Responsibilities in an MCSJ Implementation Project • Support the Edmunds & Associates implementation project team members • Communicate to the project members what is to be done • Work with the City of Eustis PM in monitoring and controlling what is done in the project: • Issue control (establish and control the issue management routine) • Change control (manage exceptions to the project scope according to the disciplines described in the project definition) • Advise and assist City of Eustis project manager • Create and update the project controlling documents 41