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INTERIOR (Level 1) <br />LOCATION <br />Main Entrance <br />Call Center <br />Receiving Center <br />Seclusion Room <br />RECOMMENDATIONS <br />Overall welcoming and in good condition. Hallways feel clean, <br />but lack color and feel very clinical. <br />Call Center is overcrowded and in an interior room with no <br />soundproofing panels. The room feels cluttered and manages <br />a high-volume of calls. It is recommended to move this room <br />to another area within the hospital that has windows and more <br />room for employees. <br />The “incoming room” or waiting room, needs to more closely <br />relate to the hospital experience. There is a distinctly different <br />patient experience here, from the poorly maintained and mix- <br />matched furnishings to the supply closets behind the desk that <br />appear too medical and harsh. The medical clearance room is <br />dirty and cluttered. The employee lockers, in public view, are dirty <br />and are the first thing the patient sees. The standard assessment <br />rooms are too sterile/minimal and could be enhanced by simply <br />adding color to the walls. Facilities management can rectify a lot <br />of these issues at minimal cost investment. Blow-up beds in the <br />observation rooms appear unclean. <br />While these spaces are not intended to be luxurious rooms, <br />they should be properly maintained and cleaned. The room felt <br />exceptionally dirty, the ceiling is in poor condition, and one of the <br />lights is out. This room does have natural sunlight and adding a <br />color to the ceiling, if permitted, would freshen up a room that is <br />in need of some care.