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monthly report in Microsoft Excel that details the order accuracy rate. Example: 1 <br /> minus 6 mishipped products divided by 600 products orders = 99%. <br /> XVIII. Financial Consequences <br /> • The Contractor is required to meet the deliverables listed in the Contract. The Contractor is <br /> required to meet minimum service levels on standard contract orders only, special/custom <br /> orders (furniture and oversized items, custom printing orders and certain technology items). <br /> Failure to meet the specified deliverables will result in the financial consequences to the <br /> State as shown in the chart below. <br /> First Second Third Fourth Fifth Each <br /> Deliverable Failure Failure Failure Failure Failure* Additional <br /> Failure <br /> Submission of required $0 $500 $500 $1,000 $2,000 $3,000 <br /> reports <br /> Delivery Timing <br /> $0 $500 $1,000 $1,000 $2,000 $3,000 <br /> Less than 95% on time <br /> Order Filled and Delivered <br /> Less than 98% filled and $0 $500 $1,000 $1,000 $2,000 $3,000 <br /> delivered <br /> • <br /> Order Accuracy <br /> $0 $500 $1,000 $1,000 $2,000 $3,000 <br /> Less than 98% accurate <br /> *If the Contractor fails to meet the deliverables five or more times in a 12 month contract <br /> period, the State shall have grounds to initiate contract breach and termination proceedings. <br /> The financial consequences will be paid via check or money order and made out to the <br /> Department of Management Services in US Dollars within 30 calendar days after the <br /> required report submission date. These consequences are individually assessed for failures <br /> over each 12 month period beginning with the first full month of contract performance and <br /> every 12 months thereafter. <br /> XIX. Business Review Meetings <br /> In order to maintain the partnership between the Department and the Contractor, each <br /> quarter the Department may request a business review meeting. The business review <br /> meeting may include, but is not limited to, the following: <br /> • Successful completion of deliverables <br /> • Review of Contractor's performance <br /> • Review of minimum required reports <br /> • Addressing of any elevated Customer issues <br /> Page 10 of <br /> 15 <br /> Contract No.44111513-17-01 <br /> Office Supplies <br /> 187 <br />