Gallagher Bassett Services, Inc.

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RESPONSE TO REQUEST FOR QUALIFICATIONS FOR Continuing Professional Consulting Engineering Services -Environmental Engineering #BID 20-07-01 9 methods of invoicing, which can be customized using a report writer function to client’s specific requirements. Using this tool, GBTS Project Managers are able to effectively manage project costs, make decisions prior to project completion and take appropriate corrective actions if budgets may potentially be exceeded. Routine evaluation of actual project costs versus the budget significantly reduces the possibility of project budget overruns and scope of service changes. Schedule Control Adequate control of project scheduling depends on preparation of a detailed scope of work that includes a project schedule and key project milestones. GBTS believes strongly in the phrase: “Do not over-commit, and therefore under-perform”. Our project schedules are developed with reasonably achievable time frames, ta king into account the needs of the client. GBTS’s schedule control is accomplished by carefully planning the project, measuring performance against the plan, evaluating corrective actions as needed, and communicating with the project team and client timely. GBTS plans every task and subtask of the project, carefully evaluating resources and scheduling. The schedule will be planned based on client's needs and requirements. The planning procedure anticipates problem areas, allowing for contingency plans to be developed. Also, the use of pre-qualified subcontractors, who have executed an annual Subcontractor Agreement with GBTS allows for rapid deployment once a task order has been issued, thereby increasing our responsiveness to the client. Staff and equipment are assigned in advance. Deliverables Written deliverables, including correspondence, reports, meeting minutes, etc. will be reviewed by a second senior, qualified professional prior to delivery to any outside party. This senior peer review is required in order to ensure that a second pair of qualified eyes has reviewed all documents that go outside of company walls. Deliverables that are prepared for litigious projects will be reviewed by the Senior Technical Advisor in addition to the Project Manager review. Correspondence will have two signatures, preferably the author and the reviewer. Draft documents are considered by GBTS to be final documents, with respect to quality and completeness. Draft documents are to represent our best written and drafted effort, and not be missing key elements, unless otherwise requested by a client. Once draft documents are finalized, all drafts and edits pertaining to draft s shall be discarded from the hard copy and computer files. Work performed in preparation for deliverables requiring the seal of a registered professional must be conducted under the supervision of the registered professional. Quality Control / Assurance Plan (QAP) The GBTS Quality Assurance Program (QAP) was developed to set forth basic procedures for maintaining the high quality of GBTS work. While a necessary step, the end -of-project review, plan check, and / or final edit does not substitute for an overall project program that incorporates regular reviews of in -progress work. Quality work products are created when all team members focus on the achievement of quality in each project task. Your QAP Technical Advisor / Reviewer will have this responsibility. GBTS prides itself on maintaining a strict quality control program based on a tiered system accordingly: