Reso 2021-3185 - Laserfiche WebLink

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Evaluation of Compliance Consistent with its commitment to compliance, WEX is continuously evaluating compliance with applicable legal and regulatory requirements. WEX will evaluate compliance with other requirements to which it subscribes including industry best practices. Exercises WEX will validate its Business Continuity Plans using testing and exercises that: • Are consistent with the scope of the BCP and the objectives of the organization • Are based on scenarios that are well planned with clearly defined objectives • Minimize the risk of disruption to operations and assets • Produce a formalized post exercise report that contains outcomes, recommendations, and plans to implement improvements in a timely fashion • Are reviewed within the context of promoting continual improvement and are conducted at planned intervals, from time to time on a non -periodic basis, and when significant changes occur within the organization and the environment it operates in. 7.10 Roles and responsibilities of the team responsible for monitoring and managing system and product risks. Include how known risks and mitigation plans would be communicated to Participating States, Purchasing Entities, and Cardholders. Consistent with its commitment to compliance, WEX is continuously evaluating compliance with applicable legal and regulatory requirements. WEX employs an Organizational Resilience Team to manage, monitor, and evaluate WEX's systems. The team works to assess risk across the entire WEX organization and employ policy and plans to ensure all risk is mitigated to the lowest level possible as well have to have communication and response plans in place should something happen. WEX evaluates compliance with other requirements to which it subscribes, including industry best practices. WEX has established performance metrics and procedures to monitor and measure, on a regular basis, those characteristics of its operations that have a material impact on its performance, including partnership and supply chain relationships. The procedure shall include documenting of information to monitor performance, applicable operational controls, and conformity with the organization's organizational resilience objectives. 8. CUSTOMER SERVICE Customer service and support are key to the successful operation of any card program. 8.1 Contractor must provide at least one (1) designated Relationship Manager assigned to each Participating State. Relationship Manager may provide service to multiple states as long as service level meets each of the Participating State's requirements. 8.2 Relationship Manager must be familiar with all aspects of Category 2 — Fleet Card Services of the Commercial Card Solutions Master Agreement and applicable Participating Addendum. 8.3 Relationship Manager must be available to Program Administrators and Master Agreement Administrator Monday through Friday during the Participating State's regular business hours. 8.4 Relationship Manager will provide managing account support to Program Administrators and contract support to Master Agreement Administrator in each state. MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 111 OF 138