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4 or 6 digit personal prompt identification number? <br />Fleet <br />Prompt IDS; provided by fleet or randomly generated by WEX <br />System? <br />Fleet <br />Determine card design and embossing requirements <br />Fleet <br />Determine card types and restrictions <br />Fleet <br />Verify card information <br />PFS <br />Establish billing process and where invoices are sent for <br />reconciliation and payment <br />Fleet/PFS <br />Establish payment terms <br />Fleet/WEX <br />Establish rebate process <br />Fleet/WEX <br />WEXOnline — fleet user enrollment <br />Fleet/PFS <br />Test applicable billing files and reports <br />Fleet/PFS <br />Execute training plan <br />Fleet/PFS <br />Create Training materials and Driver guides <br />PFS <br />Establish dispute process <br />PFS <br />Establish problem resolution process <br />PFS <br />Issue and distribute new fleet cards (confirming receipt) <br />PFS <br />POST -IMPLEMENTATION <br />30 days <br />Review first set of reports <br />PFS <br />Are reports received on time and meeting fleet's needs? <br />PFS <br />Review first set of invoices <br />PFS <br />Are invoices received on time and meeting fleet needs? <br />PFS <br />Are payments being received on time? <br />PFS <br />Survey fleet to obtain feedback on implementation <br />PFS <br />Depending on the project plan that is mutually agreed to WEX will work to meet all requirements <br />in the allotted time. A typical implementation takes around 90 days, but that can vary based on <br />the specific requirements a fleet may have. <br />Please refer to the following sample Implementation Plan for a step-by-step list of <br />implementation activities and the responsible party. This plan will be expanded and modified to <br />meet your specific needs, including custom plastic. <br />9.3 Contractor must provide an Implementation/Transition Communication Plan. <br />As addressed in requirement 9.2, the WEX Strategic Implementation Manager will create a <br />communication plan as part of the overall project plan that WEX will put in place with the <br />customer at the very beginning of the implementation. The communication plan will be mutually <br />MASTER AGREEMENT No. 00819 - FLEET CARD SERVICES PAGE 121 OF 138 <br />