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Response to Invitation to Bid <br />City of Sunny Isles Beach <br />Motor Coach Transportation <br />Invitation to Bid No. 21-03-02 <br /> <br />13 <br /> <br /> <br /> <br />6. SAFETY <br />Academy, the premier passenger transportation company, constantly monitors our operating <br />environment and seeks opportunities to improve our customer experience including safety <br />and security. The safety of our passengers and the public has always been recog nized by <br />Academy as being synonymous with customer service, our priority. We expend significant <br />resources to research and implement our unique mix of safety measures that incorporate <br />new technology, driver training, superior maintenance, and operation. <br /> <br />FMCSA Pre-employment Screening Program <br />We are one of the first transportation companies to be enrolled in the Federal Motor Carrier <br />Safety Administration’s (FMCSA) new central Commercial Driver License (CDL) driver history <br />search program called PSP. The program researches all CDL’s for any roadside inspection, <br />crash, or violation. It is a great tool to check the applicant for inconsistencies, and also <br />provides some data not available on the State motor vehicle abstract. We check all <br />applicants holding a CDL. <br /> <br />Driver Training & Safety <br />Academy has developed and operates a full time Professional Motorcoach Training Program. <br />As an industry leader, Academy recruits, screens, and trains all our own drivers. The <br />successful completion of our training program is mandatory for all drivers, regardless of <br />experience, before being authorized to operate our equipment. We incorporate an extensive <br />classroom and behind-the-wheel-training program utilizing only experienced Academy <br />personnel. We have recently made significant changes to our training program to improve the <br />quality of the program and the drivers being graduated. <br />We now have six dedicated, full time instructors with a training department manager and <br />assistant. These instructors do not share their duties or respo nsibilities with operations <br />(driving). They have been trained on the new course syllabus and are accountable for the <br />students they release from the program. Training is now only completed in Hoboken at our <br />new training facility and our Toms River classroom. We have also dedicated buses in the <br />training program to ensure the required resources are always available. These significant <br />(and costly) changes are allowing us to improve our training program by focusing on just <br />training. Our hiring guidelines exceed Federal Department of Transportation requirements, <br />including FTA enhancements. <br />Academy maintains one of the most comprehensive safety and risk management operations <br />in the motor coach industry. We expend significant resources to ensure the performance of <br />our drivers once they leave the training environment and are in full operation. Safety is <br />synonymous with good customer service. We have made significant changes in our safety <br />program as well as the training program over recent months. We now have 3 full ti me safety