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Response to Invitation to Bid <br />City of Sunny Isles Beach <br />Motor Coach Transportation <br />Invitation to Bid No. 21-03-02 <br /> <br />14 <br /> <br /> <br /> <br />managers focusing on reviewing Drive Cam events and managing the local driver pool along <br />with the terminal manager. They also manage the Drive Cam operation for their responsible <br />terminal operations. <br />• Managing our comprehensive database which tracks the driving history, including all <br />our investigations, on every driver in service with Academy. <br />• Work with our dedicated in-house claims administration, which allows us to take an <br />aggressive and personal approach to customer service and accident investigation. <br />This department is staffed with claims professionals and allows Academy to expedite <br />claims settlements while utilizing investigation results to benefit our safety program. <br />These tools allow us to focus on prevention. Every driver, once released from training, is <br />subject to the following: <br />• License abstract reviews every six months. FMCSA requires annual reviews. <br />• Complete medical/physical evaluations conducted every 12 months. FMCSA requires <br />this screen every 2 years. We use only our own doctors to ensure the integrity of the <br />exam and the knowledge of the physician relative to DOT requirements. We are now <br />piloting a real time, Internet based database, which allows us to set up appointments, <br />check results, monitor drivers with medical concerns, and ensure medical reviews are <br />completed on time. This database is <br />managed by our exclusive medical <br />review firm, which allows Academy to <br />ensure the quality of our medical <br />exams, as only doctors approved by us <br />perform them all. <br />• Every driver is subject to random and <br />targeted road performance evaluations <br />conducted by our Field Safety <br />Managers. Every observation is <br />addressed with the driver and made a <br />permanent part of his record. In cases <br />where a trend is observed or the <br />concern is considered significant, the <br />driver is removed from service and <br />evaluated. Additional training, suspension, or termination may result. <br />• All driving compliments and complaints are investigated and follow the same process <br />of record retention and evaluation. <br />• Every driver must attend at least four safety meetings, which are conducted <br />throughout the year in each operations center.