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Customer Service and Repair Departments, operation of the Cabla Data billing <br />system and Executone telephone system. Responsible for recruiting, training and <br />development, direction, monitoring and supervision of twenty eight departmental <br />support staff in all customer service and repair functions. Participated in achieving <br />overall business objectives and system goals. <br />Commercial Development Coordinator (Mar 1995 to Jul 1995) provided key <br />marketing assistance in the acquisition of new bulk accounts and execution of <br />service contracts with condominium associations, hotels and commercial <br />customers. Coordinated all daily operations of the department which included <br />customer service, account collections, contract renewals and programming <br />increases to commercial customers. Served as a liaison between different <br />departments within the company to cater to the special needs of commercial <br />clients through the application of product knowledge and interpersonal skills <br />acquired during previous positions of responsibility with the company. <br />Lead Customer Service Representative (Aug 1992 to Mar 1995) Front line <br />assistant supervisor responsible for customer satisfaction and retention. Answered <br />incoming calls and assisted other representative in resolving customer issues. <br />Monitored and evaluated phone calls, prepared statistical reports and trained new <br />employees. <br />EDUCATION <br />Barry University- Miami Shores, FI. <br />Bachelor of Science in Legal Studies. July 2005. GPA 3.89 <br />Miami Dade College- Miami. Fl., <br />Associate in Arts Degree. December 2003. GPA 3.7 <br />National Association of Legal Assistant (NALA) <br />Certified Paralegal. May 2005. <br />Division of Business and Professional Regulations (DBPR) <br />Licensed Real Estates Associate May 2005 <br />References and additional data available upon request <br />2 <br />