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CLIENT TICKET SYSTEM <br />Through our Quality Control software, we ask our clients to use the “Ticket System”. This feature helps <br />us document and keep track of the quality of our services. <br />Here is how it works: <br />All you have to do is send an email to our Quality Control System at ticket@sfmservices.comso we can <br />address it. It is that simple! <br />This email will trigger a ticket alert from the client to the SFM administration, who consists of: <br />1.Contract Manager <br />2.Contract Assistant Managers <br />3.Supervisors <br />4.SFM’s Executive Leadership Team (GM, COO, & President) <br />This ticket will remain open sending continuous alertsuntil addressed by the Area Supervisor and our <br />SFM Operations Manager, who will then respond. Their response will then trigger a “pending” <br />designation. Once the ticket’s content is addressed, it will be shown as completed and filed within your <br />folder in our QC program.This will enable us to sporadically open the folder and see if there are any re- <br />occurring situations that will assist us in managing your facility’s cleaning specifications better. <br />EMPLOYEE TRACKING <br />All SFM Vehicles are equipped with the “GeoTab” GPS <br />tracking system. This ensures our drivers are servicing all <br />locations and will tell us how much time is spent at each <br />Other capabilities are: <br />location. <br />Daily Activity Reports (accessible via internet) <br />Incident Reports (real time) <br />Scope of Work (instantly available to users) <br />Page 93 of 111 <br /> <br />