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Cash Processing Services - Commercial Change Order Services: Coin and currency in any denomination and quantity are ordered conveniently by internet. The armored car service delivers the coin and currency to the specified location securely and on time. T.Emergency Services andCash The bank shall be prepared to deliver banking services within twenty-four (24) hours of a disaster event (hurricane, tornado, wildfire, flood, etc.). The bank shall provide information regarding their disaster recovery plan, including specific plans related to servicing the City, in the event of a disaster. The bank shall provide a listing to the City semi-annually of bank contact names, phone numbers, and physicallocation to be available to assist in the event of anemergency. The Citymay request a large amount of cash in the event of an emergency. Requests for such funds are generally given within 48 hours’ notice but could be given as late as 24 hours’notice. The City’s dedicated relationship manager will be able to assist with any emergency services. U.Business CreditCards The City uses business credit cards for everyday purchases. There are currently five (5) activecredit card accounts assigned to departments. Proposer shall submit a description of the credit card programs itoffers along with the respective program stipulations, any card incentives/rebates (i.e. rewards program, etc.) and any other card programs it offers along with the minimum spend requirements for these card programs provided. Synovus Commercial Card Overview: Synovus is a highly diversified, Fortune 1000 financial institution and commercial card issuer. We have over $60 billion in assets and have provided cards to customers for over 50 years. Synovus was a charter member of Visa starting in 1976 and has a long-standing alliance with Visa to provide enhanced acceptance for our Commercial Card programs. Synovus has issued Commercial Cards for over 30 years. We have been a market leader in addressing customer’s unique corporate card program requirements and continuously focus on implementing best practices, technologies, process improvements and achievement of customer business objectives. We have a strong philosophy and culture of putting the customer first and our people execute on this every day, and they do whatever it takes to meet their current and future needs. This approach has earned us the trust of our numerous commercial customers and are committed to delivering a robust commercial payments program for the Citythat will meet your current and future commercial payment needs. Synovus stands out among other commercial card issuers due to our unmatched dedication to provide superior customer service and support, implementation resources that are highly trained and follow a methodical, consultative approach to ensure a best-in-class implementation -as we know, your card roll-out will be your employees first experience with Synovus and we want that experience to be extremely positive. We have a team of people, that will provide the City, hands-on proactive, consultative support. They will act as an extension of your commercial card team and using their deep knowledge of your organizations requirements and business needs, they will provide timely updates on program enhancements or changes, conduct business reviews, and offer suggestions for program July 12, 2024Page 38 City of Sunny Isles Beach RFP 24-06-01 Banking Services - Synovus Bank Submission