Reso 2024-3768 - Laserfiche WebLink

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RFP #:24-08-01 Proposer: Midtown Towing of Miami, Inc. All copies shall be legible, and original forms provided as requested. 20 — ETHICS AND CONDUCT: Midtown Towing shall conduct its business in an orderly, ethical and business -like manner at all times and shall use every means to obtain and keep the confidence of the motoring public. All public conduct shall be in a courteous and orderly manner. Midtown Towing shall not divulge and information which is exempt from disclosure regarding a towed vehicle when such vehicle has a "Police Hold" from the Police Department. 21 — COMPLAINTS AND CONDUCT: Complaints received by the City concerning a violation of this Agreement, including but not limited to, misconduct on the part of Midtown Towing, such as excessive charges, poor business practices, or damage to vehicles, shall be referred to the City Manager and City Attorney. The City shall notify Midtown Towing of any complaints within five (5) business days from the receipt of the complaint. Midtown Towing shall respond and provide any additional explanation for information with respect to the particular complaint within five (5) business days upon receipt of the complaint. A written disposition of the complaint will be forwarded to Midtown Towing and the complainant upon completion of the investigation. If three (3) or more substantiated complaints are filed with the City of Sunny Isles Beach within ninety (90) days, the City Manager may suspend Midtown Towing's permit for a period of not more than thirty (30) days with no reduction in the permit fee. The towing services shall be reassigned to the next Permit Holder in the rotation, as provided in the City's Administrative Regulations 110-6. 22 — EMPLOYEES OF MIDTOWN TOWING: A copy of each employee's Driver License shall be kept on file by Midtown Towing and made available to the Police Department. All personnel operating wrecker/tow trucks shall be qualified and experienced in handling equipment(s) safety on the scene and transporting the vehicles. 23 — UNDERWATER RECOVERY SALVAGE DIVERS: Midtown Towing understands that all divers must be SCUBA certified. For every diver, duty time shall be computed from the time of arrival at the scene to the time the vehicle or property is rigged and hoisted to dry land. 24 — INSPECTIONS AND AUDITS: Midtown Towing understands that our records, equipment, personnel, office and storage facilities will be subject to periodic checks and audits by properly designated representatives of the City without prior notice to Midtown Towing. All records/trucks used for towing under this agreement shall be inspected by Midtown Towing's mechanic once per month. The following check off list shall be used by our mechanic in conducting inspections: undercarriage Midtown Towing of Miami, Inc. dI 653