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subcontractor’s work is coordinated well with that of other subcontractors. FINANCIAL TRACKING AND REPORTING During the construction phase, we closely monitor and provide regular updates of the financial status of the project. This includes cash flow projections, application for payment reviews and approvals, billing status updates, stored materials reviews, and sales tax abatement monitoring. SUBCONTRACTOR CHANGE ORDERS AND CLAIMS While our goal on every project is to eliminate change orders, it is possible that some change orders will be required. When this occurs, our team clearly identifies the reason for the change, provides a preliminary estimate of its cost impact, scrutinizes any related contractor pricing, and then provides a recommendation for the owner on whether to approve or reject the change order. Furthermore, we thoroughly document and record correspondence, meetings, and progress on the project to fully support our recommendation on any contractor change order requests or claims. At each O/A/C/CM meeting, we provide to the owner a set of reports that identify original project value, any approved/ pending/upcoming changes, and the expected final project value. Finally, it is important to note that the keystones of our construction management philosophy have proven very effective in mitigating change order requests, constructor claims, and project cost increases. Our commitment to planning, project leadership, and teamwork extends to the subcontractor level. This approach results in strong working relationships with each subcontractor and increased cooperation and coordination. This in turn reduces surprises, frivolous claims, and change order requests resulting from poor planning and coordination. SUBCONTRACTOR PAY REQUESTS An important function of a construction manager is the review and approval of subcontractor pay requests. As a construction manager that is also a general contractor, our team has firsthand knowledge of what costs should be. This contributes significantly to effective cost control. Our experienced estimators have made us well known in the competitive bid market, and they support our construction management services as well. We go to great lengths to ensure that contractor pay requests are accurate and are processed promptly, and that the appropriate controls are in place to protect the owner in the event of a contractor default. To this end, we review and approve each contractor’s proposed schedule of values (SOV) prior to commencement of construction. We not only confirm that the value of each item in the SOV is in line with historical cost data, but we also make certain that the SOV contains sufficient detail to track in conjunction with the overall project schedule. In most cases, this requires the contractor to divide the SOV into multiple phases of work. Furthermore, we review pay requests with our field supervision to ensure that payment is processed only for quality work in place. Additionally, we implement methods to monitor the status of sales tax exemption savings and project cash flow for the owner. PROJECT CONTROLS Throughout the construction phase, we implement project controls to maintain the project’s cost, schedule, LEED pursuit, safety, and quality level. These controls take the form of formal reviews, reports, and logs: • Owner action items log • Subcontractor action items log • Critical schedule activity list • Safety deficiency log • Quality control log • Submittal and shop drawing log • Drawing log • Request for information (RFI) log • LEED tracking log SUBMITTALS AND SHOP DRAWINGS Whether serving as a general contractor or construction manager, we take care to thoroughly review every submittal and shop drawing. We recognize that the submittal process is a very important component of any quality control program and feel that our efforts during