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Signature Service 24 - HOUR DISPATCHING Otis will, at your request, provide you with access to the Customer Portal and our OTISLINETM 24-hour, year- round dispatching service. In the event a Unit malfunction occurs between regular examinations, you will be able to place a service call on the Customer Portal or through an OTISLINETM customer service representative, who will, at your request, dispatch an examiner to perform service. In the event Otis receives an emergency call from the phone in the elevator and a passenger indicates a need for assistance, Otis shall attempt to contact a building representative for an assessment of the situation and authorization to respond to the call. If Otis is unable to reach a building representative, Otis shall respond to the emergency call from the phone in the elevator. The visit will be treated as chargeable service request. Any service required outside of normal working hours will be billed to you in accordance with the work schedule detail below. NORMAL HOURS All maintenance procedures and repairs will be performed during our regular working hours of our regular working days for the examiners who perform the service. All lamp and signal replacements will be performed during regular examinations. For purposes of this Contract, a service request is a response by Otis to a request for service for assistance made (a) by the customer or customer representative; (b) by the building or building representative; (c) by emergency personnel ; (d) through the ADA phone line ; and/or (e) through REMTM monitoring system, for service or assistance, on an as needed basis, excluding regularly scheduled maintenance. Regular working hours: 8:00 AM - 4:30 PM. Regular working days: Monday - Friday excluding holidays. OVERTIME SERVICE REQUESTS Service requests outside of regular working hours will be billed at standard overtime rates. SPECIAL PROVISIONS Notwithstanding any other provision herein to the contrary, the following provisions shall be applicable and govern in the event of conflict OMNIA This agreement will become a part of the Omnia Partners cooperative purchasing agreement for Elevators, Escaltor, Lifts and Related Service. Reference number OMNIA Purchasing Agreement #2019.001563: CUSTOMER BILLING RATES: Labor Type Regular Time Premium Time Overtime Rate Rate Rate Mechanic 279 279 484.1 Team - Mech + Helper 474.3 474.3 822.97 The billing rates in the chart will be increased on January first each year not to exceed 5%. EXCLUSIONS This Contract does not cover car enclosures (including, but not limited to, wall panels, door panels, car gates, plenum chambers, hung ceilings, lighting, light diffusers, light tubes and bulbs, handrails, mirrors and floor coverings), rail alignment, hoistway enclosures, hoistway gates, hoistway inserts and brackets, mainline disconnect switches, doors, door frames, sills, swing door hinges and closing devices, below ground or unexposed hydraulic cylinders and plungers, buried or unexposed piping, escalator balustrades, escalator Page 1 6 287