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City of Pompano Beach,FL WITT O'BRIEN)s Disaster Recovery Management Services Service Schedule Handover,Final Delivera_61_es - - ` "Project After Action Report Within 30 days of project completion Hiring,Scheduling, and Managing Field Staff Iv.)Hiring scheduling,and managing field staff - - Witt O'Brien's responsibility to its disaster-affected clients goes beyond project management.We understand that disasters impose economic hardships on communities,and we are committed to hiring as many local personnel as possible on our projects,to both minimize travel expenses and to spread employment opportunities locally.When potential disasters loom,our management team activates Witt O'Brien's'standard procedures for broadcasting job announcements in a storm's path -via radio,newspapers,unemployment offices,college job boards,churches,and the Internet.We • also consult with our clients to determine if any recently retired or laid-off government employees- from the Solid Waste,Public Works, Parks and Recreation,Police or Fire Departments-might be available to assist with the recovery effort.We have found that not only are recently retired or laid- off government employees up to the task,but also their local knowledge proves invaluable. We carefully screen our monitoring staff with background checks and drug tests to ensure that any with felony convictions,drug use or questionable moral character are excluded from our team.Witt O'Brien's also regularly uses E-Verify to screen potential employees,which is an Internet based system for determining eligibility for employment in the United States.We impose a strict°zero tolerance`policy for drug usage,safety violations,foul language,disrespectful behavior or any confrontational approach towards debris removal contractors or our client's personnel,or any hint of impropriety or misconduct which may reflect negatively on the our client or our firm.The City would always have the ability to dismiss any of our field staff from the project,for any reason. - Monitoring Recovery Operations and Continuous Improvement v.)Monitoring recovery contractor's operations,and making/implementing recoihmindations to improve efficiency and.speed up recovery work Witt O'Brien's is committed to customer service and project success.At the core of our project management approach is a tested system for ensuring that our staff are performing at optimal levels and meeting our high standards.The accurate completion of load tickets is perhaps the most important element of our quality control program.Our supervisory personnel are trained to focus sharply on ticket completeness and accuracy from the first day of the program,by spot checking tickets In the field,reviewing them at the inspection towers and debriefing monitors at the end of the day to assess their performance and identify any issues.Our tower monitors and data entry staff also remain vigilant to load ticket errors or omissions and quickly report them to field supervisors,who In turn contact monitors and take corrective measures. As an added measure,we frequently deploy trained roving monitors/quality control inspectors to assist in the identification and documentation of ineligible debris (such as land-clearing or construction waste),consult with FEMA debris specialist about eligibility issues,assist with mapping of debris clearance progress,and inspect debris zones for"hot spots"and zone closure status.Their primary roles would be to ensure that only FEMA-eligible debris is collected and hauled and that removal contractors do not enter onto private property.Designated personnel September 4,2014 Page 130