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K. Project Management Services City of Sunny Isles Beach | Request for Qualifications No. 15-08-02 September 23, 2015 Page 49 Be Pro-Active with Quality Control During a recent renovation to a hospital for Baptist Health (Client), Hensel Phelps encountered many existing conditions that were no longer in compliance with the most recent building code(s). In preparation for the upcoming AHCA inspection, the Hensel Phelps Quality Control team took a proactive approach by performing a pre-inspection of the area of construction with all MEP subcontractors. As a result of the pre-inspection, Hensel Phelps was able to identify and correct several deficiencies prior to the inspection date that would have resulted in a failed AHCA inspection. By taking a proactive approach, Hensel Phelps passed the AHCA inspection as a result of the implementation of the Six-Step Quality Control process which not only encompassed the contracted scope of work but also required a full examination of the site’s existing conditions where construction work was to be performed. 8. Claims Management Hensel Phelps will focus its efforts up front to clearly allocate and communicate performance standards and responsibilities between Hensel Phelps and our subcontractors from the outset of the process. We engage in a thorough bidding and purchasing process to clarify scopes in an effort to avoid gaps and misunderstandings. Hensel Phelps will require that each subcontractor execute our standard subcontract form with additional requirements and controls, such as notice provisions and a thorough review of each request prior to submission to the Owner. Finally, in those instances where these processes are unable to avoid a claim, the subcontract requires the use of alternative dispute resolution processes, either those mandated by the Owner, or in the event of a dispute that does not involve the Owner, through mandatory arbitration. As is customary throughout the construction industry, Hensel Phelps has had a very small number of litigation matters relating to our construction project work. Hensel Phelps works diligently to avoid these situations and, when they do occur, has a strong track record of employing mediation and/or negotiation to obtain a prompt and proactive resolution, without litigation. Claims and Risk Management Hensel Phelps analyzes and mitigates risk throughout the project, from the preparation of the proposal through commissioning and turnover. During the preconstruction phase, Hensel Phelps will address the risks associated with the specific project by engaging in a risk assessment process to: • Identify – Recognize individual risks as they arise. • Understand – Discern the nature and ramifications of the risks. • Plan – Develop a way to mitigate the risks. • Manage – Administer the risk management plan.