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IntelliTime Systems Corporation • <br /> Section 3:3 Scope of Work— Narrative Responses <br /> IntelliTime is a COTS solution that was purpose built to handle even the most complex <br /> leave, pay and scheduling rules without any custom programming, using interface <br /> screens. Many other vendors claiming to support complex rules with customization <br /> actually provide a suite of"cookie cutter"rules for vendors to choose from, with a non- <br /> binding guarantee of accuracy. So even these supposedly COTS systems required <br /> weeks or even months of custom programming, and these customizations then have to <br /> be maintained in subsequent upgrades at great expense. Some examples of rules <br /> easily configured in IntelliTime include Court or Call Back Minimums, Shift Differentials, <br /> Unlimited Jobs with Job Rates, FMLA, Affordable Care Act maximums, Holiday <br /> Premiums, and Weighted/Blended Overtime. The savings from reducing customizations <br /> alone makes IntelliTime the most economical system to own and operate for many <br /> clients. <br /> 3.3.8. The City desires an annual support/maintenance structure that will be inclusive of <br /> all future support and upgrades of the proposed system (non-hosted or hosted options, <br /> both). <br /> IntelliTime Response: Yes, our standard support and maintenance agreement <br /> includes all minor fixes/patches as well as 2 full system upgrades annually. At <br /> IntelliTime we consider support Job One, and we encourage the City to ask our <br /> references about the consistently high caliber of IntelliTime support. We have also <br /> included a detailed narrative description of our support and maintenance in the Support, <br /> Maintenance and Hosting section of our response. <br /> 3.3.9. The system must comply with all Fair Labor Standards Act and City payroll <br /> policies and procedures. <br /> IntelliTime Response: Yes, we will configure all Federal, State and local payroll <br /> policies in the IntelliTime system and document these configurations with a 200-page <br /> Customer System Configuration and Test Plan for the City's reference and approval. <br /> Some examples of complex rules easily configured in IntelliTime include FLSA versus <br /> contract overtime, FMLA usage limits, Affordable Care Act maximums and employee <br /> totals, Holiday Premiums, Call-ins, Shift Differentials, these are not a limitation. <br /> Copyright 2016, IntelliTime Systems Corporation Page 4 of 6 <br /> 5/10/2016 <br />