ITB No 16-09-01 - OFF ROAD VEHICLE AND WATERCRAFT MAINTENANCE SERVICES

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City of Sunny Isles Beach |ITB No. 16-09-01 19 Costs for lubricants, grease, and other similar materials used to maintain or repair city fleet vehicles shall be included in the parts cost incurred by the Contractor and ultimately to be part of the targeted operating budget costs In accordance with the provisions of this agreement. 3.9 PERFORMANCE STANDARDS The Contractor needs to be fully aware of the fact that City depar tments that rely on vehicles to perform their functions operate in a highly competitive environment and time for maintenance and repair work is of the essence. With this in mind, the Contractor will meet the performance standards noted below during the term of this agreement. The Contractor will be expected to maintain these performance standards at all times. Labor disputes, strikes, and other events, except those beyond the Conta ctors' control will not relieve the Contractor of meeting these standards. 3.10 VEHICLE TURNAROUND TIME STANDARDS The following percentages of all maintenance and repair work must be completed within 24 hours of the vehicles delivery to the garage or within 24 hours of notification of maintenance requirements (excluding weekends and non-working holidays): General Fleet Vehicles 75% of the time No more than 5% of all vehicles will be out of services for maintenance or repair for more than 48 hours per trip to the garage with the following exceptions: Accident or Vandalism Repair: If the cost of repair is less than $2,000, the repair must be completed within ten (10) calendar days of the damage notification. If the cost of repair is $2,000 or greater, the repair must be accomplished within twenty (20) calendar days from the date of damage notification. Vehicles awaiting repair authorization from the City: In cases where the Contractor is awaiting repair authorization from the City to proceed with a given repair, the period from which turnaround time is measured will begin with the City's authorization to process with the repair. Major component overhauls or replacements: Major component overhauls or replacements within the first four (4) months of the Initial contract year will require written authorization from the City. The amount of time allowed for these repairs will be decided by the City as a function of the need for the vehicle and the nature of the repair. Vehicles Exempted by the City: In Instances where the City decides that it would be In the City's best Interest to temporarily waive vehicles turnaround performance standards for all or selected vehicles, the City will provide the Contractor written notification of this decision including specification of the time period for which these standards will be relaxed.