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FTE's Qualifications I III . A complete understanding of the technical requirements of this project . First hand access to state-of-the-art technology . Commitment to an on-going Quality Control Program . Coordination with other City departments, agencies, and other Consultants . The extensive experience and understanding of projects, with similar scopes in nature, which enables the staff to be responsive, to perform tasks properly, and to provide quality products and documents within a very short time frame . The locality and familiarity factors. As a result, FTE's organizational management approach is based on a pro-active leadership that strives for customer satisfaction, achievement and success. FTE's leadership is conscientious that timeliness and effectiveness of response to each of task is imperative for this important contract without overextending administrative costs. COORDINATION AND COMMUNATION FTE considers that an essential element for this contract is to maintain direct lines of communication that will allow sharing of ideas, experience, and use of technology, as well as, providing high quality services to the City. Also, this contract calls for FTE Project Managers with adequate experience and authority to commit the Team's resources. The steady relationship of the Team Project Manager with other Team members to develop schedules, organize subgroups for additional tasks, and track all progress in various work orders will enhance the efficiency in fund allocations. Furthermore, this Team has been coordinated to serve the City as presented in the organizational chart. However, in many cases, conflicts just seem to be a fact of life. This does not necessarily have to be a bad thing as long as the conflicts are resolved promptly and positively, leading to success. FTE's leadership skills can make the difference between positive and negative outcomes. Several elements are evaluated by our staff in order to create a streamlined process for conflict resolution and including: Client Expcct.1tion. Discussions needed to resolve the conflict by expanding awareness and proper insight to interested parties, public officials, and/or staff without undermining ideas. FTE's Team basis for conflict resolution is to develop a stronger mutual respect and a renewed faith in our ability to work as part of a team and as an extension of the City. FTE's conflict resolution process pushes our Team to examine goals in close detail, help to understand critical components, sharpen focus, and enhance effectiveness. Client 5.:Iti.faction ---~ - ..- - ----- _.,- Professional Engineering Services - RFQ#10-04-01 9