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• Recognizing an Employee's Potential for Workplace Violence: <br />Verbally threatens or tries to intimidate you. <br />• Talks about "getting even" with co- workers, customer, or CSI for disciplinary <br />action or dismissal. <br />• Is easily angered. <br />• Uses alochol or drugs on the job. <br />• Brings weapons to work. <br />• Believes others are "out to get him/her." <br />• Becomes unusually angry when told of response time to problems and /or quality <br />of service. <br />Avoiding Violence At Work: <br />• Remain calm, avoid arguing, speak clearly, and do not raise your voice. <br />• Be courteous to co- workers, customers, and other contractors. <br />• Avoid confrontations; seek out supervisor to help settle the dispute. <br />• Notify supervisor and /or sceurity of unauthorized and /or suspicious persons in <br />your area. <br />If You are Threatened At The Workplace: <br />• Call security - Dial <br />• Do not panic; try to control the situation. <br />• Make and keep direct eye contact. <br />• If the demand is for money or valuables, give them up promptly. <br />• <br />When Leaving Work <br />• Always keep your family or friends informed of your schedule and /or changes in <br />your schedule. <br />• If you drive, try to park in well lighted areas. <br />• If possible, walk to your car with co- workers or security. <br />• Be alert; check the floor and back seat of the car before getting in. <br />• Have your keys ready as you exit the building. <br />• Lock your doors as soon as you get in the car. <br />• If you use public transportation, know the schedule and wait in well lighted areas. <br />• Sit near the driver whenever possible. <br />35 <br />