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<br />Reports <br /> <br />. Chi-Ada will have a work performance logbook for this contract. The purpose of keeping a <br />logbook is to have a daily roster/sign in sheet for each individual building or location. <br />Included in the logbook will be the services to be performed at the respective location and <br />when the service is scheduled for. A copy of the Quality Control Inspection sheet and a <br />Service Request Form will be accompanied in the logbook. The Service Request Form is for <br />janitors that need to perform extra services that are needed in specific areas. Last on the <br />logbook is a Deficiency Report. The Deficiency Report is used when our staff is performing <br />inadequately. A report will be given to the individual for the services that he or she fails to <br />provide. After two (2) deficiency reports have been issued then the worker will be removed <br />of all duties and return all ids and keys issued. <br /> <br />Policies <br /> <br />. Chi-Ada will provide a list of rules and regulations throughout all locations if awarded the <br />contract. Chi-Ada will also have an instruction manual for all equipment provided. We <br />ensure that all tools and equipment and supplies used by our employee's will be used in <br />accordance with the manufacturer's instructions. Also Chi-Ada has a no drug policy. Any <br />employee caught using, transporting, or selling any substance will be released and all legal <br />actions will be taking to the fullest extent. <br /> <br />Customer Service training <br /> <br />. Chi-Ada understands the importance of having a staff that is customer service friendly, so <br />-taat that is why we employ a customer service training program geared to help support our <br />staff that are exposed to public contact. Below is a list of topics conducted in our Customer <br />Service Training Program for Supervisors and our Custodians. <br /> <br />Custodians <br /> <br />. <br /> <br />How to respond quickly and cheerfully to all customers <br />How to reprioritize work when customer needs arise <br />Recognizing all customer needs and responding with respect <br />Using a cheerful and enthusiastic tone of voice <br />How to use problem-solving skills to resolve issues before they escalate <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />Supervisors <br /> <br />. <br /> <br />How to casually visit with staff seeking input <br />How to demonstrate flexibility and interest in personal situations of <br />employees <br />How to provide timely feedback <br />How to listen and respond to feedback from staff with respect <br />Implement employee suggestions that will improve services <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />. <br /> <br />29 <br />