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r' ~ == .&JLl1 CC~ l\tfI.&NACGffilWJEfnr ~IEmWIICCm~ Management The most significant resource ACMS brings to any School Crossing Guard program is the depth and scope of management provided by the years of experience brought by our operational management team. Our managers benefit from a "Team Concept" which allows geographic regions to work cooperatively to best meet the variable demands of all programs. This team consists of Field Supervisors, Area Supervisors, Safety Celtification Specialists, Operations Managers, a Director of Operations and a General Manager. The following is a brief synopsis of the respective duties of each. Field Supervisors work under the direction of an Area Supervisor. They may train new Crossing Guards, make regular site visits, conduct Site PerfOlmance Evaluations as well as train and/or retrain Crossing Guards. Area Supervisors have the authority to use Field Supervisors in a variety of ways to extend their management reach. ~ ...... Area Supervisors handle all aspects of the day-to-day management of from 10 to 60 Crossing Guards. The number of employees supervised depends on the schedules and geographical distribution of the sites in their area. They typically recruit, hire, train and provide personnel management for all the sites they oversee. Area Supervisors are responsible for ensuring each employee receives the proper number of Site Performance Evaluations and completes the Certification mandates. All Area Supervisors report directly to an Operations Manager. ".... Safety Certification Specialists: Are usually promoted from either a Crossing Guard or Area Supervisor position by the Director of Operations. They assist in the development and implementation of training programs and certification standards. They may assist Area Supervisors in conducting Site Performance Evaluations and training. Safety Certification Specialists perfOlm random site observations to provide an Operations Manager with a quality control standard and a cross check of guard performance for each Supervisor. Operations Managers: Work under the direction of the Director of Operations to provide training and support for all local supervisory personnel. They assist in the hiring of all Area Supervisors and Field Supervisors as well as the development and implementation of training programs and certification standards. Oversees the performance of Area Supervisors and ensures compliance with Company standards. Reports directly to the Director of Operations. ~ ...,.