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<br />C 4.1.9 Continuous Improvement <br /> <br />URS constantly seeks ways to continually improve the effectiveness of the Quality Management System <br />through the use of quality objectives, audit results, analysis of data, corrective and preventive actions and <br />Management Reviews. <br /> <br />City of Sunny Isles Beach: Special Inspection Services <br />RFQ No. 11-07-11 <br /> <br />4.1.10 Client Satisfaction Feedback Reviews <br /> <br />The Project Manager or Client Services Manager shall initiate periodic Client Feedback Satisfaction <br />reviews with the City Project Manager and other City staff as appropriate. The purpose of this review will <br />be to solicit City feedback at upper office Management Levels regarding contract performance or other <br />issues requiring attention by senior URS management. <br /> <br />r' <br />.....,. <br /> <br />c <br /> <br />4-5 I P 2 g e <br /> <br />URS <br />