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City of Sunny Isles Beach <br />RFP# 11 -12 -01 <br />: <br />(ob Fleet Wide Remote Management System <br />January 4 2012 , <br />I A basic orientation in function trouble shooting (when to ask for help) at both the vehicle <br />and Dispatch Center levels. <br />An orientation in systems management, the interoperability of the overall RSI AVL <br />system capabilities, customer service features and potential report development and <br />generation. <br />Maintenance monitoring requirements of the equipment and software and system repair <br />and service procedures. <br />Client Management <br />An anticipated staff (final count TBD), including the Director, Information Systems <br />Manager and administrative staff. (final count TBD) <br />An in -depth orientation in the usage and a practical orientation in the features relating to <br />operations and customer services of all AVL equipment at the vehicle and Dispatch <br />Center levels. <br />A basic orientation in function trouble shooting (when to ask for help) at both the vehicle <br />and Dispatch Center levels. <br />An orientation in systems management, the interoperability of the overall RSI AVL <br />system capabilities, customer service features and potential report development and <br />generation. <br />Maintenance monitoring requirements of the equipment and software and system repair <br />and service procedures. <br />Note: The Information Systems Manager will be trained to a significantly higher technical level. This <br />individual will perform technical maintenance, hardware repair /replacement, troubleshoot problems, <br />investigate communication system problems (LAN, WAN, etc.) and deal with all technical problems and <br />upgrades in cooperation with RSI. <br />Radio Satellite Integrators, Inc. <br />CONFIDENTIAL <br />49 <br />