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© InterFleet RFP No. 11 -12 -01 <br />City of Sunny Isles Beach <br />Responsible for planning, directing, and coordinating resources to assist users with <br />resolving technical issues related to InterFleet and NextBus products. This includes <br />consulting with clients to manage service level expectations as well as working through <br />the implementation of necessary desktop configurations to allow for the user to operate <br />InterFleet and NextBus software as expected. Supervises team of 6 Technical Support <br />Desk Specialists. <br />WebTech Wireless Inc ................................................ ............................... 2005-2010 <br />Level 2 Technical Support Specialist, Vancouver, BC <br />Support Specialist for WebTech Wireless Quadrant Customers. Responsibilities included <br />verifying installation of GPS telecommunication equipment, processing trouble tickets, <br />data analysis of equipment and related technical issues, customer service and product <br />training, including on -site training and troubleshooting seminars. Lead technical contact <br />for major accounts such as Canadian Pacific Railway, City of Chicago, Commonwealth of <br />Kentucky, and Coach Canada. <br />AM /PM Service Ltd ................................................................ ............................... 2005 <br />Systems Analyst - Support <br />Hardware and software support, software staging, installation and implementation, for the <br />Grocery Division. 24/7 on -call support with company pager, providing remote support for <br />P.O.S. systems. <br />Nexxlink Technologies Inc ........................................... ............................... 2001 —2005 <br />Anayst <br />Provided effective level 1, 2, and 3 support, specializing in point of sale connectivity and <br />integration of ERP software. Duties included hardware assembly, software installation, <br />and implementation of all components to customer's specification. <br />is document contains information that is proprietary to InterFleet Inc. Use <br />or disclosure of any material contained herein without the consent of InterFleet Inc. is strictly prohibited. <br />